The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and smooth check-in and check-out procedures. This role involves managing the front desk team, resolving guest concerns promptly, and maintaining efficient communication between departments. The ideal candidate will exhibit strong leadership, organizational skills, and a commitment to providing a welcoming and memorable guest experience.

Quantity Required: 1

Deadline: December 30, 2024

Duties and Responsibilities

• Supervise, train, and schedule front desk staff to ensure operational excellence

• Welcome and assist guests during check-in, check-out, and throughout their stay.

• Monitor front desk operations to ensure adherence to hotel policies and procedures.

• Oversee the financial operations of the front desk, including cash handling and balancing.

• Ensure proper use of property management systems (PMS) by the team.

Job Requirements:

• Education: Bachelor’s degree in Hospitality Management or a related field is preferred.

• Experience: 2 years and above proven experience in front desk operations, preferably in the hospitality industry.

• Strong leadership and team management skills.

• Exceptional communication and interpersonal abilities.

• Proficiency in property management systems and Microsoft Office Suite.

• Ability to multitask, prioritize, and remain calm under pressure.

How to Apply:

• Submit your CV and all supporting documents in person to the Romanat East Africa office, located behind Bole Skylight beside Dashan Bank.

• For more information contact HR Manager Tel. +251956574569.