Bachelor Degree in Computer Science, Software Engineering, Information Technology or in a related field of study Duties & Responsibilities: - Assist in gathering and documenting client requirements for ERP solutions. - Support ERP configuration, testing, training, and deployment activities. - Analyze and model business processes to align with ERP functionalities.

Master’s Degree in Computer Science, Software Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Provide first-level support to end-users for hardware, software, and network-related issues. - Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues. - Log and track all support requests and incidents in the helpdesk system.

Bachelor’s Degree in Information Science, Library Science or in a related field of study with relevant work experience

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Maintain and manage our IT infrastructure, ensuring smooth operations and providing technical support when needed. - Develop and implement IT policies and procedures to safeguard our systems and data integrity. - Collaborate with internal teams to identify and implement technology solutions that support our mission and objectives.

MSc or BSc Degree in ICT, Computer Science, Education Technology, or Project Management, Business Administration, Educational Leadership, Planning or in a related field of study with relevant work experience

Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Provides front line help desk services including receiving, evaluating and scheduling requests for IT support. Troubleshoots iPads, computer software and hardware issues. Creates help desk tickets/work orders from in person, phone and/or email requests for repair. Forwards requests to IT staff as necessary. - Escalates problems and coordinates resolutions, alerting other IT staff and managers as required. - Investigates, diagnoses, and resolves system problems related to networks, software, internet access, and hardware for users. Provides help desk services via remote access to troubleshoot and support Addis Ababa office staff on software use.