Retina Pharmaceuticals is a reputable and dynamic industry leader representing globally recognized suppliers in the medical and scientific sectors. We specialize in high-quality diagnostics, life sciences solutions, ophthalmic products, and water treatment systems. Driven by a mission to support essential medical endeavors and contribute to societal progress, we are looking for dedicated professionals to join our expanding team.

We are currently seeking three (3) motivated Field Service Engineers to deliver world-class technical support across Ethiopia.

Vacancy Overview

• Position: Field Service Engineer 

• Locations: Dire Dawa, Gondar, and Nekemte (One position per location) 

• Reports To: Service Manager 

• Salary: Negotiable 

• Employment Type: Full-time 

The Role

As a Field Service Engineer, you will be the face of our technical excellence. You will manage on-site and remote support, ensuring that our medical equipment is installed, maintained, and repaired according to the highest global standards and strict Service Level Agreements (SLAs).

Key Responsibilities:

• Installation & Technical Support: Execute precision installations and qualifications of medical equipment following product-specific guides.

• Case Management: Manage assigned work orders promptly, coordinating parts and equipment to resolve technical issues within stipulated deadlines.

• Customer Excellence: Conduct follow-up visits and courtesy calls to ensure total customer satisfaction and perform preventative maintenance.

• Escalation & Collaboration: Follow formal processes to escalate complex cases, providing transparent feedback to customers and management until a resolution is reached.

• Reporting: Maintain rigorous records of all service activities and submit weekly/monthly performance updates to the Service Manager.

• Compliance: Adhere to Total Quality Management (TQM) systems and strictly follow all health, safety, and regulatory company policies.

Job Requirements

Candidate Profile

• We are looking for analytical problem-solvers with a passion for high-standard customer service.

Qualifications & Experience:

• Education: B.Sc. in Biomedical Engineering or Electrical Engineering from a recognized university.

Core Competencies:

• Strong interpersonal and communication skills.

• A target-driven mindset with the ability to work independently in the field.

• Exceptional troubleshooting and analytical abilities.

• A proactive approach to identifying and resolving potential technical issues.

How To Apply

Interested and qualified candidates are invited to submit their application via email to: job@retina-pharma.com 

Important Note: You must clearly indicate your preferred work location (Dire Dawa, Gondar, or Nekemte) in your application.

Retina Pharmaceutical is an equal-opportunity employer. We value professionalism and a commitment to excellence in the healthcare supply chain.