Main Duties and Responsibilities:

1. Customer Service Support:

   • Answer incoming calls and respond to customer inquiries in a professional manner.

   • Provide accurate information about the institution’s financial products and services.

   • Resolve customer complaints or escalate complex issues to the appropriate department.

2. Data Management & Reporting:

   • Update customer information in the system after each call.

   • Document customer feedback and report recurring issues to management.

   • Generate daily call reports and collection updates.

3. Compliance & Quality Assurance:

   • Adhere to call scripts, internal policies, and regulatory guidelines.

   • Maintain professionalism and confidentiality while handling customer data.

   • Follow proper escalation procedures for unresolved issues.

4. Team Collaboration:

   • Work closely with the collections and customer service teams to ensure smooth operations.

   • Participate in training and performance improvement programs.

   • Provide insights on improving customer engagement and collections effectiveness.

Job Requirements

Qualifications & Skills:

• Education: Bachelor’s degree in Business Administration, Marketing, Communication, IT, or related field.

• Experience: 1–2 years of prior experience in a call center, customer service, or help desk is an advantage.

• Knowledge: Basic knowledge of financial services, microfinance products, or customer care principles. Proficiency in English, Amharic and Affan Oromo languages (verbal & written).

Skills

• Good communication skills clear, polite, and professional phone manner.

• Active listening understands customer needs and responds effectively.

• Problem-Solving handle customer inquiries, complaints, and provide solutions.

• Customers focus patience, empathy, and positive attitude.

• Time management handle high call volumes under pressure.

• Teamwork cooperates with other departments for issue resolution.

• Confidentiality protects customer data and company information.

How To Apply

Only Female interested and qualified candidates are invited to submit:

• A detailed CV

• A cover letter highlighting relevant experience and achievements

Applications should be submitted to hr.admin@digafcredit.com. Please specify the position you are applying for in the subject line of your email.