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After-Sales & Customer Relationship Specialist

LonAdd Consultancy PLC

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Business

Business Sales and Marketing

Addis Ababa

1 Position

2025-12-23

to

2026-01-01

Required Skills

achieve sales targets

Fields of study

Marketing & Salesmanship

Full Time

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Job Description

LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Abeba, Ethiopia, with branch offices in Dukem, Hawassa and Bahir Dar. We are looking to recruit After-Sales & Customer Relationship Specialist to join On Behalf of Our Client. 

Location:  Addis Ababa

Industry: Automotive (EV & Fuel Vehicles) 

We are looking for a technically skilled After-Sales Specialist who is fluent in Mandarin Chinese. This role is the "face of the company" once a vehicle has been sold. You will be responsible for maintaining long-term customer satisfaction by providing expert technical advice, diagnosing vehicle issues, and overseeing the repair process for both Electric Vehicles (EVs) and traditional internal combustion engine (ICE) cars.

Key Responsibilities

Technical Diagnostics & Repair Oversight

  • Mechanical Expert: Act as the primary technical advisor for customers. You must have a deep understanding of how to repair both EV and fuel cars.

  • Conduct initial assessments of vehicle issues and explain complex mechanical problems to customers in simple terms.

  • Coordinate with the workshop and Process Engineers to ensure repairs are handled efficiently and to the highest standard.

Customer Relationship Management (CRM)

  • Manage the full "after-sales" lifecycle, ensuring customers feel supported after their purchase.

  • Address customer complaints or technical concerns with empathy and technical authority.

  • Maintain a database of customer feedback to help the sales and engineering teams improve service.

Communication & Translation

  • Language: Use Mandarin Chinese to communicate with international technical partners, suppliers, or specific customer segments.

  • Translate technical manuals or repair procedures from Chinese to [Local Language] when necessary.

Job Requirements

Essential Qualifications

  • Mandatory Technical Knowledge: Proven hands-on mechanical experience. You must understand the specific differences in repairing high-voltage EV systems versus traditional fuel engines.

  • Language: Professional fluency in Mandarin Chinese (written and spoken) is a must.

  • Experience: Minimum 3–5 years in an automotive technical or after-sales role.

  • Soft Skills: Strong problem-solving abilities and a "customer-first" mindset.

What We Offer

  • Competitive salary based on technical expertise.

  • Opportunity to work at the forefront of the EV transition.

  • A professional environment that values technical mastery and bilingual communication.

How To Apply

Interested applicants with the appropriate qualification and experience should submit their most recent and detailed CV, via email to “ apply@lonadd.com” with the subject “After Sales and Customer Relationship Specialist” in the subject box.

Application Deadline: December 31, 2025

Only Shortlisted Candidates will be contacted.

Fields Of Study

Marketing & Salesmanship

Skills Required

achieve sales targets

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