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Front Office Supervisor

Hilton Addis Ababa

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Business

Business Management

Addis Ababa

1 Position

2025-12-18

to

2026-01-01

Required Skills

Time Management

Fields of study

Tourism and Hotel Management

Full Time

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Job Description

As a Front Office Supervisor, you will assist in the management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Duties and Responsibilities:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Advise your shift team of any special events or VIP Guests in the hotel that day

  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork

  • Maximize sales revenues through up-selling and marketing program

  • Manage Guest requests, inquiries, and complaints promptly and completely
    Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

  • Degree in Relevant Area like Hotel Management and/or equivalent

  • Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector

  • High level of IT proficiency, Knowledge of Operation software-Opra

  •  High level of commercial awareness and sales capabilities

  • Experience of managing people and developing people

  • Previous experience of handling challenging guests

How to apply

Interested candidates who meet the qualifications can apply through one of the following methods:

 In-Person: Submit your CV to the Director of Human Resources, Hilton Addis Ababa
 Email: Send your application to  ADDHI_HRD@hilton.com.

Important: Clearly mention the position title “Front Office Supervisor” in the subject line of your email.

Deadline to Apply: December 31, 2025
Only shortlisted candidates will be contacted.

Fields Of Study

Tourism and Hotel Management

Skills Required

Time Management

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