Duties & Responsibilities:

• Provide onsite and remote End user support.

• Tracking & documenting support activities using ticketing system (JIRA). 

• Proactively understand, analyze, and research new technical problems when needed.

• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.

• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.

• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.

• Ensure that necessary applications required by users are installed and working as expected.

• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.

• Troubleshoot and resolve end-user hardware, operating system, and software related problems.

• Troubleshoot and resolve basic network and server access problems for end users.

• Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP telephone system).

• Forward technical support issues that cannot be addressed by the IT support, to the relevant IT Infrastructure team.

• Manage IT assets within the site and perform tech refresh at stipulated periods.

• Operate CCTV system and provide video footage up on request and approval.

• Perform end user data backups as needed.

• Improve security awareness of users by developing orientation and training programs, and counselling users.

• Foster an environment that supports an engaged safety and quality culture.

• Maintained a SAFE ZONE to employees by ensuring all hazards are identified, reported and removed.

• Report all unsafe conditions, near misses and unsafe behaviors.

• Reported all accidents and incidents.

• Engaged with employees continuously through safety talk to create awareness

Job Requirements

Qualification:

• Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems

• 1-2 years relevant experience in IT related area. 

• Experience with office productivity, meeting room solutions and service management tools is an advantage

Competencies:

• Customer service skills

• Ability to priorities tasks 

• Work on multiple assignments in highly challenging environment.

• Strong written and verbal communication skills.

• Attention to detail

• Basic knowledge of LAN/WAN.

• Strong understanding of operating systems (windows platform) & Software and services (active directory, file print infrastructure, Office 365, teams, SharePoint Online, OneDrive

How To Apply

• Apply by using THIS LINK or through email hana.seyum@et.wilmar-intl.com