The Program Coordinator – Portfolio Office acts as a central enabler for the Chief Portfolio Officer (CPO), coordinating strategic programs and projects across the Portfolio Office departments and ensuring effective alignment with other executive functions (CIO, COO, Applications, Infrastructure, and Corporate Services). The role balances program oversight, stakeholder engagement, and operational follow-through, driving timely delivery of initiatives and reinforcing governance discipline.

Key Responsibilities

1. Executive Support to the CPO

• Manage and prioritize the CPO’s program-related agenda, follow-ups, and stakeholder engagements.

• Consolidate inputs from Portfolio Office departments into reports, dashboards, presentations, and Board updates.

• Monitor performance against KPIs, risk thresholds, and key milestones, escalating issues for CPO decision-making.

• Serve as liaison for internal and external stakeholders requiring program-level updates or interventions.

2. Coordination within the Portfolio Office

• Facilitate alignment and coordination among the Portfolio Office departments:

  • Business Analysis – support requirement gathering, documentation, and alignment with stakeholders.

  • Quality Assurance (QA) – track test plans, sign-offs, and ensure QA readiness in program timelines.

  • Project Management Office (PMO) – coordinate schedules, risk registers, and governance processes.

  • System Development – align development sprints, deployments, and integration timelines with program goals.

  • Scheme Department – ensure scheme rule development and approval processes are integrated into delivery plans.

• Standardize project documentation, templates, and reporting practices across the Portfolio Office.

• Track and follow up on action points, deadlines, and decisions across departments.

3. Cross-Departmental Coordination

• Act as a bridge between the Portfolio Office and other executive functions, ensuring programs are delivered seamlessly across:

  • CIO Office – technology strategy, security, and enterprise architecture.

  • COO Office – operations, process readiness, and service delivery.

  • Applications & Infrastructure Teams – systems deployment, hosting, integration, and performance.

  • Corporate Services – HR, Finance, Procurement, and Administration for resource and support alignment.

• Convene and facilitate cross-functional working groups to address dependencies, risks, and escalations.

• Ensure smooth flow of information and resolve bottlenecks across functions impacting program delivery.

4. Operational & Administrative Duties

• Organize program-related workshops, steering committees, and cross-functional review sessions.

• Support procurement and resource requests for Portfolio Office initiatives in line with policies.

• Maintain structured filing, archiving, and knowledge management systems for program documentation.

• Coordinate onboarding and induction of staff within the Portfolio Office.

Job Requirements

• BA/MBA/MA/MSc in Management, Accounting, Economics or related fields of studies 

• 8/6 years of relevant work experience out of which 3 years in senior officer positions.

How To Apply

Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.

*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.

*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.