The Senior Customer Service Officer at Hijra Bank S.C. plays a vital role in enhancing customer satisfaction and loyalty within the Banking and Insurance sector. This full-time position, suited for individuals with 3 years of experience, involves working in an office environment to support clients with their banking needs. The officer will implement effective action planning and account management strategies to ensure seamless service delivery and compliance with banking regulations.

Key Responsibilities:

• Manage customer inquiries and resolve issues efficiently and professionally.

• Develop and maintain strong relationships with clients to ensure satisfaction and retention.

• Coordinate with various departments to facilitate smooth service delivery.

• Implement action plans to improve customer service processes and workflows.

• Monitor account activities and ensure compliance with banking standards.

• Assist in training junior staff on customer service best practices.

• Prepare reports on customer feedback and service performance metrics.

• Identify opportunities for service improvements and present recommendations.

• Conduct regular follow-ups with customers to enhance engagement.

• Support management in executing strategic initiatives to boost customer satisfaction.

Job Requirements

Qualification

• Bachelor’s degree in Accounting, Management, Economics, or related fields.

Experience

• Three (3) years of related Banking experience. IFB training Certification is advantageous.

Duty Station

• Gololcha

How To Apply

Interested and qualified applicants should submit their application letter, updated resume/CV, and Educational Certificates within THIS LINK