company-logo

Senior Customer Service Officer

Ahadu Bank

job-description-icon

Business

Business Administration

Fiche

1 Position

2025-12-06

to

2025-12-13

Required Skills

analyse customer service surveys

Fields of study

Accounting

Business Administration

Management

Banking and Finance

Economics

Full Time

Share

Job Description

Ext/Vaca/0142/2025

The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

  • Education

BSC, BA Accounting, Economics, Management, Business Administration  , Banking & Finance & related

  • Experience 

5 years’ experience in relevant position in the banking industry of which a minimum of a one year experience as Senior Customer Service Officer or related Position

How To Apply

Interested and qualified applicants shall apply via the following link only THIS LINK

Only Shortlisted Candidates will be communicated.

If you need more information, please call us on

For further information contact Tel: +251115260795

Fields Of Study

Accounting

Business Administration

Management

Banking and Finance

Economics

Skills Required

analyse customer service surveys

Related Jobs

2 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

13 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

16 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

16 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

about 24 hours left

Oromia Industrial Parks Development Corporation

Manager

Manager

time-icon

Full Time

4 - 8 yrs

1 Position


PhD\MA or BA Degree in Management, Business Administration, Economics, Industrial Administration or in a related field of study with relevant work experience

Nekemte

about 24 hours left

Fenan Pay Solutions S.C

Customer Acquisition Officer

Customer Service Officer

time-icon

Full Time

1 - 3 yrs

2 Positions


Bachelors Degree in Business Administration, Marketing, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Identify and acquire new customers to achieve growth targets - Research potential markets and customer segments to generate leads - Build and maintain strong relationships with potential and existing clients

Addis Ababa