company-logo

Customer Service Officer- Maker/Checker (1542)

Dashen Bank

job-description-icon

Business

Business Administration

Adama

2 years

2 Positions

2025-12-01

to

2025-12-10

Required Skills

monitor customer service

Fields of study

Accounting

Business Administration

Marketing Management

Management

Information Technology

Full Time

Share

Job Description

Dashen Bank-Adama District is pleased to announce the following Vacancy:

Vacancy Number: DB_EX/AD/005/25
Vacancy Posting End Date: 08/12/2025

  • The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

  • The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Job Requirements

Academic and Professional Qualifications

  • Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

  • Two (2) years of relevant experience

Functional/Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Excellent command of Microsoft Office and good command of the core banking system.

Leadership Competencies

Behavioral Competencies

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers).

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

The Following Branches  Under Adama District 

Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodlla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni and Arsi-Robe

Select and state on your CV the specific branch you are applying for

How To Apply

In order to apply for this Job Positing, click the link below: THIS LINK
 For Any Enquiry or Support Request

Plese call 0222110354

Connect With Us For Updated News and Job Openings

 Employees who fulfill the above requirements are invited to submit their application from November 29, 2025 to December 08, 2025.

Fields Of Study

Accounting

Business Administration

Marketing Management

Management

Information Technology

Skills Required

monitor customer service

Related Jobs

2 days left

Intrinsic Consultancy PLC

Logistics- Business Development Manager

Business Development Expert

time-icon

Full Time

7 - 10 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain or in a related field of study with relevant work experience Duties & Responsibilities: - Identify, target, and convert new business opportunities across logistics services. - Develop and execute sales strategies aligned with growth objectives. - Build and manage business pipeline; achieve monthly, quarterly, and annual revenue targets. - Conduct market research on industry trends, competitors, and customer behavior. - Build and maintain long-term relationships with key accounts.

Addis Ababa

2 days left

Intrinsic Consultancy PLC

Administration Assistant

Administration Officer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Accounting or in a related field of study with relevant work experience Duties & Responsibilities: - Provide administrative support including scheduling, correspondence, and office coordination - Assist with financial tasks such as bookkeeping, invoicing, and expense tracking - Support payment preparation and ensure compliance with tax and regulatory requirements - Handle procurement and logistics for projects and office needs - Maintain organized records and documentation for both admin and finance functions

Addis Ababa

2 days left

Aynalem Amare Import Export

Export Division Head

Export Officer

time-icon

Full Time

5 - 7 yrs

1 Position


Master's or Bachelor's Degree in Management , Marketing Management , Business Administration, International Marketing, Business or in a related field of study with relevant work experience Duty station: Around 22 Mazoria Avenue  Duties & Responsibilities: - Plan operation activities  and Supervise import/ export, warehouse, logistics, and delivery operations in daily base; Lead and supervise the operations teams( warehouse, logistics) -Coordinate with suppliers, freight forwarders, transport companies, shipping lines,  customs, regulatory bodies, internal teams, & brokers - Ensure all documentation required for import and export is prepared correctly: bills of loading, commercial invoices, packing lists, export or import permits, letters of credit, customs declarations, etc. - Keep up to date with local and international trade rules and regulations, tariffs, customs laws, foreign exchange rules, quality standards.

Addis Ababa

2 days left

Intrinsic Consultancy PLC

Busines Development Officer

Business Development Expert

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor’s Degree in Business, Economics, Marketing or in a related field of study with relevant work experience Duties and Responsibilities: - Identify and pursue new business opportunities and partnerships - Design and develop project concepts aligned with consultancy services (HRM, training, investment advisory, private sector development) - Prepare proposals, presentations, and marketing materials for clients and partners - Conduct market research and competitor analysis to inform strategy - Build and maintain strong client relationships to ensure satisfaction and repeat business

Addis Ababa

3 days left

Alfa Multimedia Service and Alfa Digital

Customer Support Officer

Customer Service Officer

time-icon

Full Time

1 yrs

1 Position


BA Degree in Business Administration, Project Management or in a related field of study with relevant work experience Duties and Responsibilities: - Engage and respond to client inquiries and requests via phone, email, and chat in a timely and professional manner. - Collaborate with operation coordinator and project officer to develop service delivery plan. - Collaborate with operation coordinator to develop key account management for each client. - Develop and implement service delivery follow up for each client. - Troubleshoot and resolve client technical issues. - Provide guidance and support to clients on using digital solutions products and services. - Manage client accounts and ensure that clients are satisfied with the products and services they receive. - Escalate complex issues to the operations coordinator or other appropriate team members. - Generate standard service delivery report. - Document all client interactions and maintain accurate records.

Addis Ababa

7 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa