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Customer Support Specialist

Elegance General Trading PLC

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Business

Business Management

Addis Ababa

4 years

1 Position

2025-11-27

to

2025-12-16

Required Skills

Time Management

Fields of study

Business

Full Time

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Job Description

We are seeking a dedicated Customer Support Specialist to assist Yango Ethiopia users and drivers. You will handle mainly text-based support (chat/email) with some phone calls.

Duties & Responsibilities:

  •  Provide timely support via chat, email, and calls.

  • Resolve standard customer and driver issues.

  • Make outbound calls for complex cases and follow-ups.

  • Collect and relay user feedback to internal teams.

  • Handle cases such as lost & found, payment disputes, safety issues, account verification, and driver performance inquiries.

Company: Yango Ethiopia

Salary: 30,000 ETB per month

Location: Fully Remote

Type: Full-time

Job Requirements

  • BSc degree from a reputable university.

  • Excellent English (spoken & written).

  • Fluency in Amharic or other local languages is a plus.

  • Strong communication and typing skills.

  • Familiar with digital tools/CRM systems.

  • Reliable computer, internet connection and, quiet workspace

How To Apply

Email your CV And Documents marslemma12@gmail.com

Fields Of Study

Business

Skills Required

Time Management

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