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CRM Representative

Lovegrass Agro Processing PLC

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Business

Marketing Management

Addis Ababa

1 years

1 Position

2025-11-24

to

2025-12-04

Required Skills

manage customer service

Fields of study

Marketing

Full Time

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Job Description

About the Role

Lovegrass Ethiopia is seeking a highly motivated and customer-focused CRM Representative to join our team. This role requires excellent communication skills, and strong customer handling abilities. The ideal candidate will play a key role in managing customer inquiries, resolving issues, and ensuring an exceptional customer experience for our global markets.

Duties & Responsibilities:

  • Handle inbound and outbound customer inquiries through phone, email, chat, and CRM systems.

  • Provide timely, accurate, and professional responses across multiple channels.

  • Manage and update customer information in the CRM platform.

  • Follow up on customer complaints, feedback, and requests to ensure resolution.

  • Coordinate with the sales, operations, and logistics teams to support order processing and customer service workflows.

  • Generate customer service reports and track KPIs.

Reporting: To the CRM Manager

Job Requirements

Required Qualifications

  • BA degree or above in Customer Service, Marketing, or a related discipline from any recognized institution.

  • 1 year of proven experience in customer service, CRM operations, or related roles preferably in FMCG, or e-commerce.

  • Proficiency in English, Tigrigna, and Amharic (spoken and written).

  • Excellent communication, interpersonal, and problem-solving skills.

  • Good computer skills, including Microsoft Office, and email systems.

Key Skills and Competencies 

  • Strong customer empathy and active listening skills.

  • Ability to multitask and work in a fast-paced environment.

How To Apply

Interested and qualified candidates are invited to submit their updated CV and a cover letter explaining their suitability for the role to samuel@thelovegrass.com

Application Deadline: Ten days from the day of announcement.

Lovegrass Agro Processing PLC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fields Of Study

Marketing

Skills Required

manage customer service

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