Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Provides front line help desk services including receiving, evaluating and scheduling requests for IT support. Troubleshoots iPads, computer software and hardware issues. Creates help desk tickets/work orders from in person, phone and/or email requests for repair. Forwards requests to IT staff as necessary. - Escalates problems and coordinates resolutions, alerting other IT staff and managers as required. - Investigates, diagnoses, and resolves system problems related to networks, software, internet access, and hardware for users. Provides help desk services via remote access to troubleshoot and support Addis Ababa office staff on software use.

MSc or BSc Degree in IT, Computer Science, Computer Engineering, BIS, MIS or in a related field of study with relevant work experience Duties and Responsibilities: - Configure and maintain the networked computer system, including system software, and applications. - Administer user accounts as per the user accounts policy. - Ensure user and computer statistics on Active Directory are accurate.

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Maintain and manage our IT infrastructure, ensuring smooth operations and providing technical support when needed. - Develop and implement IT policies and procedures to safeguard our systems and data integrity. - Collaborate with internal teams to identify and implement technology solutions that support our mission and objectives.

MSc or BSc Degree in ICT, Computer Science, Education Technology, or Project Management, Business Administration, Educational Leadership, Planning or in a related field of study with relevant work experience

Diploma in Information Technology, Database Management, Hardware and Network or in a related field of study with relevant work experience.

Master’s Degree in Computer Science, Software Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. - Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. - Load computer tapes and disks and install software and printer paper or forms.