VIRTUAL EQUB PLC is a financial institute established in 2010 E.C to revolutionize the traditional operation of EQUB by introducing a technology solution to create accessibility and opportunity.

Over the past 8 years, VIRTUAL EQUB PLC has helped thousands of individuals and businesses to access financial resources to ensure their growth and business sustainability. Our company is pushing even for more digital financial solutions customized to our customers' needs.

VIRTUAL EQUB PLC would like to recruit potential candidates for the position of Call Center. Therefore, qualified applicants who can perform the following responsibilities and satisfy mentioned requirements are invited to apply for the job vacancy.

Employment type: - Permanent - Fulltime

Required person: - 1 (One)

Salary & Benefits: - Attractive

Work Place: - Addis Ababa, Meskel flower

Application period: Nov 09 – NOV 25, 2025 

Work experience: 1 year and above

Language: Amharic and oromigna

AGE; 18-25

As a Call Center Representative, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing an exceptional customer experience. The role requires strong communication, problem-solving, and customer service skills. You will handle both inbound and outbound calls, assist customers with a variety of concerns, and ensure each interaction is handled professionally and effectively.

Duties & Responsibilities:

Answer Inbound Calls

1. Respond promptly to incoming calls from customers and provide accurate information regarding products, services, and policies.

   • Handle high volumes of calls efficiently while maintaining quality service.

2. Resolve Customer Issues

   • Address customer concerns, answer questions, and resolve issues effectively on the first call whenever possible.

   • Escalate complex issues to supervisors or specialized departments as needed.

3. Provide Product and Service Information

   • Educate customers about the company’s products and services, benefits, and features to maximize satisfaction and retention.

   • Update customers on new promotions, offers, and changes in policies.

4. Conduct Outbound Calls

   • Make outbound calls to follow up on customer inquiries, survey satisfaction, and address unresolved issues.

   • Reach out to prospective or existing customers to introduce new products or offers as required.

5. Document and Log Interactions

   • Maintain accurate records of customer interactions, including details of inquiries, complaints, and actions taken.

   • To log calls, update information, and retrieve customer details.

6. Meet Performance Metrics

   • Achieve key performance such as call handling time, customer satisfaction, first-call resolution, and quality assurance scores.

   • Manage time effectively to maximize productivity and achieve personal and team goals

7. Follow Communication and Quality Standards

   • Adhere to company protocols, scripts, and communication standards to ensure consistent service.

   • Act professionally and courteously with customers at all times, even in challenging situations.

8. Assist with Technical Support

   • Provide basic troubleshooting steps for technical issues and escalate cases as needed.

   • Help customers navigate digital platforms, mobile apps, or websites as part of support.

9. Provide Feedback and Suggestions

   • Offer insights into recurring issues, common customer concerns, and areas for service improvement.

   • Participate in team meetings to discuss challenges and share best practices.

10. Ensure Compliance and Confidentiality

    • Follow company guidelines, data privacy regulations, and industry standards regarding confidentiality and compliance.

    • Adhere to call center policies to protect customer information and company data.

11. Continuous Learning and Improvement

    • Stay updated with company products, services, policies, and industry trends.

    • Participate in training sessions and refresher courses as required.

Job Requirements

Minimum Educational Requirements

• Degree in any fields or 12+

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Basic written and spoken English and good communication skills.

• Proficient in speaking amahric and oromic

Work experience

• 1 years and above experience

Requirement Skill

• Oral and written communication

• Time management

• Problem solving

How To Apply

Application letter, CV and scanned educational and work experience documents are expected to be attached email addresses.

By email: hr@virtualequb.com or THIS LINK