Somali Regional Water Bureau
Business
Business Administration
Kebri Beyah
3 years
1 Position
2025-04-26
to
2025-04-28
provide high quality customer service
contact customers
apply customer engagement strategy
Marketing
Business Administration
Contract
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Job Description
JOB BY KABRIBEYA WATER UTILITY, SOMALI REGION, KABRIBEYA TOWN
The Kabribeya water supply system is characterized as a large water supply system with boreholes, main bulk supply pipelines with various infrastructures along the routes of the lines. There are also reticulation networks to provide water to both the Kabribeya refugee camps and the host community. The Kabribeya Water Utility (KWU) intends to recruit a qualified Customer Service Officer
Number of positions: One
Job Time: Full-Time
Job Type: Contract
Place of Work: Kabribeya Town, Somali Region
Salary package: 12,183.54 as at date 2024
SCOPE OF WORK:
The Customer Service Officer ensures the water supply scheme to make certain of its goals on correct, current and efficient customer information to do its meter reading, preparation of bills and revenue collection with credit control. The Customer Service Officer reports directly to the Customer Care, Commercial and Communication Manager of the KWU.
To serve as a contact person between the customers and the KWU.
Participates in preparing and organizing engagement events with customers.
Provides frontline advice to support customers and gather feedback/complaints from customers.
Maintains good relationships with customers and ensures they are provided with the best customer service.
To implement communication procedures, policies and guidelines.
To observe, identify, analyze and report customers’ needs to the Commercial Manager.
To answer customer questions and brief complaints on time, interact with clients in a calm and professional manner.
Participate in conducting customer satisfaction surveys.
Perform other duties assigned by the Commercial Manager.
QUALIFICATION AND EXPERIENCE REQUIREMENT:
BA in Business Administration or Marketing or related field of study from a recognized college/university.
3 years of post-graduation and on the job experience in customer service area.
Good communication skills, community and social know-how.
Fluent in local languages (Somali)
Thorough knowledge about the work area (Kabribeya) is an asset
Good knowledge of English (written and verbal)
Work experience related to water management area is an advantage
SKILLS REQUIRED:
Good verbal and written communication and interpersonal skills
decision-making skills
Leadership and management skills
Report writing skills and computer skills
Active listening and attentiveness
Conflict resolution and creativity
All candidates meeting the required qualifications are invited to submit
(i) a cover letter
(ii) a CV (maximum 5 pages)
(iii) other supporting documents as per the advertisement
(iv) Use kebribeyahtownwaterutility@gmail.comto submit your documents
Only short-listed candidates will be contacted
Fields Of Study
Marketing
Business Administration
Skills Required
provide high quality customer service
contact customers
apply customer engagement strategy
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