Duties and Responsibilities

• Facilitate inter branch operational activities for consistent IFB customer experience

• Assist the Manager in developing/updating and implementing branch operations policy and procedures.

• Ensures remittance services are attended with high priority

• Ensures smooth operation of IFB windows through the provision of active support and guidance;

• Ensures that outstanding items of the IFB operations are timely settled and

• Ensure IFB window dedication is properly implemented at all branches;

• Ensure all branches adhere to Shariah rules, principles and directions of Shariah Advisory committee;

• Monitors constant improvement of customer service delivery of IFB windows as per the Bank’s standard;

• Supports the IFB-Window Service to achieve its targets without compromising internal control of operational transactions;

• Follow up timely delivery of inquires/information from respective branches’ IFB windows;

• Give support to branches on handling IFB Customer’s issues i.e. investigating and resolving customer complaints regarding the services;

• Ensures that all IFB books of accounts are segregated, in balance and periodic closing of books of accounts are properly conducted and consolidated;

• Regularly follows the branches’ rectification of IFB related discrepancies reported by authorized work units and ensure improvements in the rectification process and rate;

• Propose process and procedural improvements on domestic banking operations for IFB services;

• Regularly Maintain Updated IFB window list and IFB window related information in his\her database;

• Set-up and facilitate technical trainings on branch operations for Interest Free Banking products and services;

Other Responsibilities

• Adhere to all Bank policies, practices, procedures, risk controls and guidelines in carrying out duties;

• Prepare periodic &ad-hoc reports and timesheets as required;

• Ensure adherence to the defined culture by demonstration of appropriate behavior required to meet Bank’s demands and performance expectations;

• Ensure that tasks are completed to the agreed standards within the agreed time scales.

• Perform any other tasks as assigned by immediate supervisor.

Job Requirements

• BA/MBA/MA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant IFB officer position

Place of Work: – Addis Ababa

How To Apply

Interested applicants fulfilling the above requirements are invited to submit their applications only online through THIS LINK until April 27, 2025.

Enat Bank S.C

Human Capital Management Department Telephone: – +251115522835

Women applicants are highly encouraged