Position Title: Advisor, Quality Assurance and Training - (DISC Project)

Department/Program: SRH

Level: TBD

Reports to: DISC Project Director  

Dotted line reports: Lead, Quality and Training 

Vacancy type: Internal/External

Required number: One.

Based in: Addis Ababa

Duration of contract: Indefinite based on performance and availability of funds. Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits. 

Application Deadline: May 3, 2025

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

PSI Ethiopia is embarking on a new innovative project in Ethiopia called Delivering Innovations in Self-Care. 

This project will support the FMOH to introduce DMPA-SC for self-injection as a part of the method mix in Ethiopia. PSI Ethiopia’s support to the MOH for the simultaneous introduction and rollout of DMPA-SC provider administered and self-injection will build on the lessons learned, best practices, and materials already developed through PSI’s global flagship program, DISC, Discovering Innovations in Self-Care. At the user level, a communications ecosystem will be created to support women across their self-injection journey. At the community level, word of mouth and support structures will be created through experienced users and communities. At the provider level, a focus on mindset shifts will improve the support providers give women for self-care.

We are seeking an innovative Advisor, Quality Assurance and Training who has expertise in delivering and overseeing family planning trainings as well as experience in developing Social Behavioral Change (SBC) interventions. This combined expertise is essential to support PSI Ethiopia’s Delivering Innovations in Self-Care project. The successful candidate will assist the Project Director-DISC Ethiopia in coordinating all activities related to supporting the Ethiopian Ministry of Health in the introduction of DMPA-SC Self-Injection, SBC, and quality of care and training. The ideal candidate will possess strong communication, partnership, and facilitation skills, along with an in-depth understanding of the Ministry of Health's strategies.

Under the supervision of the Project Director--DISC, the Advisor will be primarily responsible for rolling out training for DMPA-SC provider administered and self-injection to partners and MOH health providers, overseeing quality of care, and providing supportive supervision as well as developing and managing SBC activities. The role also includes providing technical support to the Ministry of Health and local implementing partners.

Main Duties and Responsibilities:

The Advisor, Quality Assurance and Training will oversee the implementation of quality assurance protocols and coordinate training activities for the DISC project in Ethiopia. This role requires expertise in social behavior change to effectively promote self-care interventions such as self-injection of DMPA-SC contraceptives. The Advisor will work closely with project teams, (LIP) local implementing partner, health providers, government agencies, and communities to ensure high-quality, culturally sensitive, and effective SBC strategies are integrated into project activities. The Quality Assurance Training Advisor will directly report to the DISC Project Director with a dotted line to the Quality and Training Lead. 

Quality Assurance and Training Coordination:

• Lead the overall coordination of DISC program quality assurance and training activities with Local Implementing Partner (LIP), MOH, RHB and district health offices to ensure efficient delivery of DMPA-SC self-injection and family planning quality services.

• Cascade QA/QI tools, SOPs, quality standards, and tracking systems at regional and district levels, working closely with the Quality and Training Lead.

• Design and deliver empathy-based provider training that helps providers support clients in overcoming anxiety/fear related to self-injection.

• Regularly monitor and conduct competency assessments for service providers to ensure the best quality of FP/SRH clinical care, with support from the Quality and Training Lead.

• Ensure partners and DISC team uphold PSI and MoH clinical quality standards; promotes informed choice and voluntarism (at the health facility, in the community, and in the diverse range of services offered to clients – method mix); promotes equitable care without bias or “gatekeeping”; and promotes empathetic and respectful client-centered care. 

• Review and align tools and mechanisms used to assess quality of care and client satisfaction built into program’s routine implementation or otherwise. 

• Regularly review of the data from the assessments to ensure that standards are being consistently met; and problem-solving/adapting to solve challenges and strengthening the quality of care being delivered through the project. 

• Provide technical support to RHBs and other regional stakeholders, including active participation in Technical Working Groups (TWGs).

Social Behavior Change Integration:

• Lead the design and implementation of SBC strategies to address programmatic needs and promote behavioral change, working with Program Team Leads.

• Integrate client-led counseling approaches into training to address gaps in the quality of contraceptive counseling.

• Develop the DISC project SBC strategic direction, ensuring alignment with program goals.

• Partner with the Evidence and Learning team to establish SBC performance metrics, data-to-action frameworks, and a learning agenda.

• Advocate for consumer-centered and provider-supportive SBC strategies and disseminate knowledge across programs.

Monitoring, Evaluation, and Reporting:

• Develop and implement monitoring and evaluation plans to assess the impact of quality assurance, training, and SBC activities.

• Ensure timely reporting of adverse events (AEs) occurring at operating sites, following national and PSI/E guidelines.

• Support the MOH in monitoring the scale-up of DMPA-SC SI by updating HMIS reporting forms and implementing standardized reporting procedures.

• Design functional dashboards with the RHB to identify gaps in DMPA-SC SI reporting and advocate for improved forecasting and supply management.

• Conduct site level supportive supervision, coaching and mentorship.

Monitor DMPA-SC stock levels at a country and sub-national level with and through partners to support decision-making and implementation actions (redistribution, placing emergency orders, pulling up orders, advocacy) to sustain DISC service delivery. This involves: 

• Supply tracking mechanisms in place for all partners to ensure facility-level visibility of stock available to guide implementation actions (redistribution, triggering emergency orders). 

• Using project and national level data to quantify country level needs to support advocacy asks with MoH and the donor community. 

• Ensuring DISC participation in quantification and forecasting exercises at all levels, with quantification projections based on country-level and project-based data. 

• Participate in advocacy initiatives to strengthen the quality of data coming through the logistics management systems and use to support accurate quantification.

Stakeholder Engagement, Partnership and Advocacy:

• Build strong relationships with RHBs, government agencies, civil society organizations and non-governmental organizations to promote quality of care and partnerships at the regional level.

• Collaborate with stakeholders to ensure the integration of DISC project quality standards into existing health systems and resolve issues related to service delivery promptly. Represent PSI and DISC Ethiopia Project at technical working groups, national and international forums, and high-level stakeholder meetings.

• Identify and cultivate key champions to advance self-care initiatives in national policies and strategies.

Job Requirements

• At least six (6) years with a master’s or eight (8) years of experience with a first degree  in public health, midwife, Nurse, Behavioral Sciences, or a related field; 

• Relevant  experience in quality assurance, training, and social behavior change within health-related projects, preferably in Ethiopia or similar contexts.

• Proven experience in designing and implementing SBC interventions, particularly in reproductive health or self-care initiatives.

• Strong understanding of the Ethiopian healthcare system, including policies and regulations related to self-care and family planning.

• Excellent training and facilitation skills including participatory approaches, ability to convey complex information to diverse audiences.

• Demonstrated ability to work collaboratively with a range of stakeholders, including government officials, healthcare providers, and community members.

• Strong analytical and problem-solving skills, with experience in monitoring and evaluation.

• Excellent written and verbal communication skills in English; proficiency in local languages is an asset.

• Ability to travel within Ethiopia as required.

What would get us excited: 

• Experience in existing Health Extension program and PHCU in Ethiopia a plus

• Ample experience in improving and enhancing the quality of FP service in general and adolescent friendly FP program in particular

• Knowledge of tools, concepts, and methodologies of QA in clinical service delivery

• Experience facilitating trainings

• Able to work within a very innovative and dynamic type of program.

• Have a problem-solving mentality.

• Computer application skills.

• Experience in partnership management

• Excellent written and verbal communication skills in English and other local languages.

• Good time management and organizational skills.

• Excellent interpersonal skills and good team spirit.

• Willingness to travel up to 60% time away from central office.

• Ability to follow deadlines, accuracy, and attention to detail.

• Ability to deliver in time under stressful situation without compromising quality.

How to Apply

1. Fill out the mandatory application form using THIS LINK It will only take 5 to 10 minutes.

2. Send your CV and application letter to recruitment@psiet.org clearly mark “Application for Advisor, Quality Assurance and Training  (DISC Project) Position” in the subject line.

3. Check your email and make sure you receive an automatic response acknowledging receipt of your CV. If you don’t receive the automatic response, check again your subject line and if needed, re-submit your CV and application letter with the correct subject.