Job Expired
IT Helpdesk (Meta Plant)
BGI Ethiopia
ICT
Computer Science and Information Technology
Sebeta
2 years
1 Position
2025-04-04
to
2025-04-12
use ICT systems
Computer Engineering
Information Technology
Computer sciences
Full Time
Share
Job Description
Drive internal customer satisfaction by providing IT service support to all IT service users in the plant through Application, Network Support and Email Support and maintenance of all computers, printers, telecommunications, software for all and IT resources at the required level of quality,
Duties & Responsibilities:
Ensure that PCs, laptops, and printers are properly configured and working as required.
Ensure that all PCs are protected from virus attacks by installing the latest Anti-Virus program.
Ensure that necessary applications required by users are installed and working as expected.
Handle service desk tickets that are logged via email, phone calls, or ITSM tool in a timely manner.
Troubleshoot and resolve end-user hardware, operating system, client software, basic network, server access problems, and voice communication problems from the Helpdesk, where possible
Raise request for ICT consumables e.g., printer cartridges, flash drives, etc., to meet users request.
Repair or replace faulty components of a computer and network system
Perform scheduled maintenance and backup user data.
Organize and provide end-user training.
Job Requirements
The position requires a minimum of a bachelor’s degree in IT/Computer Science/Computer Engineering/BIS/MIS, or related fields.
CCNA/CompTIA A+/ ITIL Foundation Certificate is a plus.
2 years’ relevant experience.
Deep understanding of service management principles, frameworks (such as ITIL), and best practices.
Good understanding of end-user devices, Windows OS, and client applications
Hands-on experience with Customer service.
Problem-solving and troubleshooting skills.
Ability to communicate technical information to non-technical employees.
How to Apply
Click Here to apply.
Fields Of Study
Computer Engineering
Information Technology
Computer sciences
Skills Required
use ICT systems
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