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Fixed Term Service Point Advisor

DHL Group

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Business

Marketing Management

Addis Ababa

1 years

1 Position

2025-04-03

to

2025-04-08

Required Skills

sell services

maintain work standards

+ show more
Fields of study

Marketing Management

Contract

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Job Description

Provide quality and professional service to walk-in customers in a manner that will repeat Patronage.

Duties and Responsibilities:

  • Provide customer-oriented service at all times in order to satisfy Customers' needs

  • Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.

  • Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times

  • Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.

  • Respond to customer’s queries regarding information on prices customs requirements etc.

  • Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier

  • Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.

  • Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction.

  • Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.

Job Requirements

  • One year post qualification relevant to work experience preferably within the service industry

  • University Degree

How to Apply:

Interested and qualified applicants can apply online using THIS LINK

Fields Of Study

Marketing Management

Skills Required

sell services

maintain work standards

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