DHL Group
Business
Marketing Management
Addis Ababa
1 years
1 Position
2025-04-03
to
2025-04-08
sell services
maintain work standards
Marketing Management
Contract
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Job Description
Provide quality and professional service to walk-in customers in a manner that will repeat Patronage.
Provide customer-oriented service at all times in order to satisfy Customers' needs
Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
Respond to customer’s queries regarding information on prices customs requirements etc.
Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier
Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction.
Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.
One year post qualification relevant to work experience preferably within the service industry
University Degree
Interested and qualified applicants can apply online using THIS LINK
Fields Of Study
Marketing Management
Skills Required
sell services
maintain work standards
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