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Call Center Representative

iSON Xperiences Ethio Call Plc

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Business

Marketing Management

Addis Ababa

0 years

100 Positions

2025-04-01

to

2025-04-11

Required Skills

establish customer rapport

maintain high quality of calls

show empathy

+ show more
Fields of study

Marketing

Full Time

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Job Description

iSON Xperiences Ethio-call plc. is interested to hire fresh graduates Candidate who has excellent communication skills, and positive attitude and is interested to work with the team

Required Number: 100

Duties and Responsibilities:

  • Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

  • Ensures consistently imparts the correct product and services information during each call.

  • Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service

  • Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

  • Accurately tags each call as per defined tagging list/CRM tagging list.

  • Ensure that the quality of each call is in compliance with predefined quality parameters.

  • Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

  • Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.

  • Ensure strict adherence to established attendance schedules.

  • Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.

  • Provides the relevant reports on a daily basis – where applicable.

  • Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.

  • Ensures daily performance targets are met.

  • Maintain a cordial relationship with All line of report/support staffs.

Job Requirements:

  • Education: Bachelor's Degree in any field of study

  • Experience: 0 years of experience

  • Languages: Amharic, English, Afan-Oromo, Tigrigna, Somali

  • Excellent listening skills

  • Ses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.

How to Apply:

Fields Of Study

Marketing

Skills Required

establish customer rapport

maintain high quality of calls

show empathy

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