iSON Xperiences Ethio Call Plc
Business
Marketing Management
Addis Ababa
0 years
100 Positions
2025-04-01
to
2025-04-11
establish customer rapport
maintain high quality of calls
show empathy
Marketing
Full Time
Share
Job Description
iSON Xperiences Ethio-call plc. is interested to hire fresh graduates Candidate who has excellent communication skills, and positive attitude and is interested to work with the team
Required Number: 100
Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
Ensures consistently imparts the correct product and services information during each call.
Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
Accurately tags each call as per defined tagging list/CRM tagging list.
Ensure that the quality of each call is in compliance with predefined quality parameters.
Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.
Ensure strict adherence to established attendance schedules.
Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.
Provides the relevant reports on a daily basis – where applicable.
Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.
Ensures daily performance targets are met.
Maintain a cordial relationship with All line of report/support staffs.
Education: Bachelor's Degree in any field of study
Experience: 0 years of experience
Languages: Amharic, English, Afan-Oromo, Tigrigna, Somali
Excellent listening skills
Ses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Apply through HaHuJobs telegram bot https://t.me/hahujobs_bot
Fields Of Study
Marketing
Skills Required
establish customer rapport
maintain high quality of calls
show empathy
Related Jobs
about 22 hours left
HaHuJobs
Marketing Manager
Marketing Manager
Full Time
3 yrs
1 Position
Bachelor's Degree in Marketing Management, Marketing and Business or in any related field of study with relevant work experience in market analysis, planning and management. Duties & Responsibilites: - Develop and prioritize a product roadmap based on user feedback and market research. - Analyze metrics to identify improvement areas and stay updated on industry trends. - Coordinate with cross-functional teams for effective implementation of product updates and launches. - Create and implement a comprehensive marketing strategy that aligns with HaHuJobs' mission and business objectives. Desired Skills and Knowledge: - Proven experience in marketing management, especially in tech or recruitment. - Expertise in recruitment platform marketing strategies. - Strong campaign management and lead generation skills. - Excellent communication and relationship-building abilities.
2 days left
Super SGS Trading
Sales Supervisor
Sales Supervisor
Full Time
3 - 15 yrs
4 Positions
Bachelor's Degree in Marketing, Economics, Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Lead and manage a team of sales representatives to achieve sales targets - Develop and implement effective sales strategies and plans - Providing guidance and support to the sales team, including training and advice - Develop and maintain relationships with key customers and partners - Conduct regular performance reviews and provide constructive feedback - Working with other departments to deliver products and services seamlessly Required Skills: - Have sufficient experience in digital marketing - Strong knowledge and understanding of LMS - Experienced in cold calling and face to face sales - Proven track record of achieving sales goals and driving revenue growth - Effectively leading and training sales representatives
2 days left
Eternal Media and Promotion PLC
Social Media Manager
Social Media Manager
Full Time
1 - 2 yrs
1 Position
Master's or Bachelor's Degree in Marketing, Digital Marketing, Business Administration, Communications, or in a related field of study with relevant work experience in social media management or digital marketing. Duties and Responsibilities: - Develop and execute social media strategies to grow brand presence and engagement. - Create, schedule, and manage content across various social media platforms. - Monitor audience interactions and respond to comments and messages to enhance engagement. - Analyze social media performance metrics and optimize strategies based on insights. - Collaborate with content creators and designers to ensure high-quality visuals and messaging. - Stay updated with social media trends, platform updates, and best practices. - Assist in managing paid social media campaigns (Facebook Ads, Instagram Ads, etc.). - Support influencer collaborations and community-building initiatives.
2 days left
ETHIO LINKER TECHNOLOGIES, PLC
Promoting Officer EGSM Application (Commission)
Sales Promoter
Other
2 yrs
5 Positions
Completion of 12th Grade with relevant work experience More than 1,000 cars line up at a gas station every day. If you load 100 people, you will earn 700 birr per day. Duties & Responsibilites: - Approach drivers waiting in line at gas stations and introduce them to the EGSM app. - Help users install the app on their smartphones and start a trial period. - Verify that each installation is complete and that users have entered their phone numbers. They send us the user's phone number for commission. - Speak respectfully and politely when interacting with those who are not interested or who may be beneficiaries. - Report the number of copies they have uploaded to the controller every day. Required Skills: - Strong communication and speaking skills - Ability to approach people in a polite and professional manner - Basic smartphone knowledge to assist with the installation process - Must be willing to work at various gas stations and assembly areas.
2 days left
Super SGS Trading
Deputy Supervisor of Production for Digital Marketing
Marketing Manager
Full Time
3 - 15 yrs
1 Position
Bachelor's Degree in Economics, Marketing, Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Plans, organizes, directs, and controls the overall activities of the organization. - Designs and implements policies and strategies that will make the organization profitable. - Works by planning, organizing, directing, and controlling the organization's human resources and workforce to achieve the organization's short- and long-term goals. - LMS Platform enables production work - Recruiting, training, and hiring new employees. - Monitoring whether each task and sub-task is running properly and achieving the intended goal - Monitor and report on all work processes
4 days left
DongTang Busines Consultancy PLC.
Social Media Marketing
Social Media Manager
Full Time
0 - 1 yrs
1 Position
Required Gender: Female No prior experience or specific education is required, if you: - Have a passion for sales & marketing - Enjoy creating and engaging on social media - Speak fluent English, Then this is for you! We’ll equip you with the skills to become a professional social media marketer. Duties and Responsibilites: - Develop and implement social media strategies to align with business goals. - Create, curate, and schedule high-quality content (text, images, videos, and stories) for platforms like Facebook, Instagram, Twitter, LinkedIn, TikTok, and others. - Engage with followers, respond to comments and messages, and build a strong online community. - Monitor social media trends, competitors, and industry best practices to improve engagement. - Track and analyze social media performance using tools like Google Analytics, Meta Business Suite, or Hootsuite. Benefits: - Earn while you train. - Improve your communication and engaging skills - Join a supportive and energetic team.