To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.

Work Place: Kezira of Dire-Dawa town, Babile, Daror & Salahad

Duties & Responsibilities: 

• Plan and coordinate the overall activities of the branch.

• Identify and recruit potential customers and provide professional advice.

• Motivate and coach the staff.

• Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.

• Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.

• Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.

• Manage customer service levels against customer expectations.

• Check and sign the daily cash book jointly with customer service supervisor.

• Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships.

Job Requirements

B.A Degree in accounting and finance, economics, management, or other related fields.

5 years’ experience in the Bank sector.

How to Apply

Applicants who meet the above requirements are required to submit a concise CV in PDF format, not exceeding 3 pages, via the website using THIS LINK. The CV should include the names and contact details (email and phone number) of three professional referees. Please note that hard copies or physical applications will not be accepted.

Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.