Grand Hyatt is a hospitality brand driven by a deep commitment to care, fostering authentic human connections and personalized experiences that empower individuals to be their best. Guided by core values such as respect, integrity, inclusion, empathy, experimentation, and wellbeing, we prioritize creating a positive impact for colleagues, guests, and communities. Known for its bold and vibrant design, captivating destinations, and knowledgeable service, Grand Hyatt celebrates life's iconic small details and magnificent moments, offering trusted access to global locales and welcoming experiences that inspire confidence and ambition.

And it is your role to assist in delivering to signature experiences for each of the touchpoints a customer has during a Grand Hyatt journey: 

• Arrival: Beginning the guest experience with style and savoir-faire 

• Guestrooms: A place for guests to dress up and dial down 

• Social spaces: Big and buzzing or quiet and intimate. Everyone a special place 

• Events: Memorable and extraordinary, big or small 

• Drinking and dining: An array of options as scintillating as our guests 

• Activities and services: Inside or outside, each one perfectly suited 

• Departure: A personal farewell until we meet again

Job Overview 

As a Waitstaff and Event Services Professional at Grand Hyatt Kuwait, you will be entrusted with the vital role of delivering exceptional and consistent service to our esteemed guests. Your responsibilities will include serving high-quality food and beverages, ensuring that each interaction reflects a courteous, professional, and efficient approach aimed at maximizing guest satisfaction. If you are passionate about the hospitality industry and excited to bring Ethiopia's renowned service culture to a prestigious five-star hotel, this is your opportunity to excel in a dynamic and flexible environment. Join our dedicated team to create memorable guest experiences while advancing your career in the global hospitality sector, where excellence and professionalism are at the forefront of our mission.

Responsible to: Restaurant Manager/ Assistant Manager / Team Leader

Duties and Responsibilities:

 Operational: 

• To follow the sequence of service laid out as per brand standards.

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• Update guest notes 100% i.e. make detailed guest notes after service on your respective tables.

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and upsell alternatives.

• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.

• Maintain high visibility ‘on the floor’ and provide assistance to our guests in a pro-active way.

• Know the daily targets and projections.

• To be fully aware with all services, offers, promotions and facilities offered by the hotel. 

• Communicate effectively between all internal workplace restaurant departments i.e managers, chefs, bartenders.

• Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management.

• To alert any potential problems to your direct supervision, where possible before they arise.

• To ensure that the place of work and surrounding area is kept clean and organized at all times.

• To perform opening and closing procedures established by the restaurant.

• To ensure that the local occupational safety and health requirements, as well as the company safety and security policies are being adhered to.

Customer Service: 

• To ensure that all associates deliver the brand promise and provide exceptional guest service at all times.

• To ensure that all associates are familiar with World of Hyatt program and have attended respective training.

• To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer services scores.

• To ensure associates are making full use of the Guest Experience Management program (GEM).

 Personnel: 

• Promote a growth mindset culture that encourages personal development. 

• Supports colleagues in their professional development goals. 

• To be able to comply with the company’s performance management and disciplinary procedure

General: 

• To understand and strictly adhere to the Rules & Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. 

• To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities. 

• To respond to any changes in the restaurant function as dictated by the Management. 

• To lead by example.

Job Requirements

Qualifications

• Experience: Minimum of 6 months to 1 year in a five-star hospitality environment.

• Language: Fluency in English is required; proficiency in Arabic is a plus.

• Education: College Diploma or Level III Certificate in Social or Natural Science fields from a recognized institution.

• Attributes: Presentable, confident, customer-focused, and a natural team player.

• Age Requirement: 20–30 years old.

• Passport: Valid passport with at least two years remaining.

Preferred Skills and Qualities

• Strong interpersonal and communication skills to engage effectively with guests from diverse cultures.

• Ability to remain calm and professional under pressure, handling challenges gracefully.

• Exceptional grooming standards, ensuring a polished and professional appearance at all times.

• Positive attitude with the ability to anticipate and exceed guest expectations.

• Flexibility to work varied shifts, including evenings, weekends, and holidays.

• Background knowledge in safety protocols or first aid is a bonus.

 Additional Requirements 

• Willingness to undergo a medical examination and meet all employment prerequisites.

How to Apply

If you are interested in being considered for the Waiter/Waitress position, please submit your CV, a Full-body photo, a Passport-sized photo, and a copy of your passport to hella.benti@ethiojobs.net or kenan.gebru@ethiojobs.net.

Please use the subject line: “Waiter/Waitress Application.”

We look forward to reviewing your application