Job Expired
Front Office Manager
Ethio jobs
Business
Business Management
Addis Ababa
3 years - 5 years
1 Position
2025-03-21
to
2025-03-30
manage office facility systems
Business Management
Full Time
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Job Description
Job Title: Front Office Manager
Location: Addis Ababa, Ethiopia
Reports To: Founder/CEO
About the Company: Savor Addis Savor Addis is a premier dining destination known for its delicious, nourishing, and gourmet foods, drinks, and desserts served in an inviting ambiance. With 20 years of excellence, we continuously deliver memorable guest experiences. As we elevate our service standards and refine our brand, we are looking for a dynamic Front Office Manager to lead our guest relations and reception team with professionalism and warmth.
Key Responsibilities
• Guest Reception & Experience:
o Greet and welcome guests with professionalism, ensuring a positive first impression.
o Oversee guest check-in and seating processes, ensuring efficient and courteous service.
• Team Leadership & Training:
o Supervise and mentor the front office team, fostering a culture of excellence
and teamwork.
o Develop and implement training programs to ensure staff are knowledgeable
and capable of delivering top-tier customer service.
• Operational Efficiency:
o Manage reservations, waitlists, and guest flow to maximize seating efficiency and minimize wait times.
o Collaborate with other departments to ensure seamless operations during
peak hours and special events.
• Customer Service Excellence:
o Address and resolve guest concerns promptly and effectively, turning challenges into opportunities for service recovery.
o Gather and analyze guest feedback to continually improve service standards and operational practices.
• Administrative Duties:
o Maintain accurate records of guest interactions, reservations, and feedback.
o Ensure compliance with company policies and operational procedures.
Job Requirements
Qualifications
• Experience:
o Minimum of 3–5 years in a front-of-house role within the hospitality industry, with at least 2 years in a supervisory or management position.
• Skills & Expertise:
o Exceptional interpersonal and communication skills, with a genuine passion
for delivering outstanding customer service.
o Proven leadership abilities, with a track record of managing and motivating a
diverse team and Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
• Attributes:
o A proactive problem solver with a keen eye for detail.
o Adaptable, with the ability to thrive in a dynamic, evolving environment.
o Committed to maintaining high standards of service and operational excellence.
How to Apply
Interested candidates should send their resume and a cover letter outlining their relevant experience by mentioning “Savor Addis-Front Office Manager to kenan.gebru@ethiojobs.net or hella.benti@ethiojobs.net
Fields Of Study
Business Management
Skills Required
manage office facility systems
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