Facilitate communication between parties who speak two different languages over an internet-supported video platform by conveying information effectively, professionally, and neutrally to ensure communication aligns with job and company expectations. 

Weekly workload:

• At least 40 hours from late afternoon to or beyond midnight to align with the Pacific Standard Time day shift. Flexibility required to work 40 hours any time 24/7 including Holidays. 

Place of work: 

• Any part of Ethiopia for those who can meet the place requirement. Otherwise,  Addis Ababa from our office facility

Gross Salary: 

• Negotiable and attractive 

Additional Benefits:

• International training before placement.

• Return transport service for those operating from our office environment

• Support for renting a residential place for those operating from our office and renting within 5 km distance from our office. 

Job Requirements

Qualifications and Education Requirements:

• College students or graduates,

• Proficient in one or more of the needed list of languages below

• Proficient, accent-neutral, near-native English,

• Work experience in a customer service environment is advantageous,

• Good attendance record,

• Ability to sit for long hours with little breaks in between,

• Prior interpretation experience is a plus but not a required,

• Knowledge and use of PC systems/CRM and Google Search is a must. 

Preferred Skills

• Superior oral and written communication skills,

• Computer literacy with the ability to type a minimum of 20 WPM,

• Competency in a service organization environment,

• Ability to work independently,

• Self-motivated, willingness to constantly improve, 

• Attention to detail and be able to multi-task and prioritize work daily, 

• The ability to focus on a fast-paced environment while handling calls with a courteous, friendly, and well-spoken tone,

• Strong people skills and ability to communicate orally and in written form. 

Special requirements for those wanting to operate from home:

• HIPAA-compliant spaces must be private and secure. No one can be in the room with the agent nor should anyone be able to overhear/see information from surrounding areas. The only exception for this will be for agents in a HIPAA-compliant call center. 

• No one should see or listen to agents’ calls, nor be in the room while agents are active on the platform. 

• Agents must connect their computer to a high-speed, private, and secure internet connection. 

• Agents’ workspace must be a dedicated room to work. This means the surrounding environment cannot be distracting, avoid working from spaces with background noise/distractions such as pets or children, and soundproof your space to avoid background noise on calls.

• Windows 10 or newer, Apple or Linux OS 

• 8 GB RAM 

• Intel Core i7 or equivalent processor 

• USB video camera with integrated H.264 hardware encoder to the USB Video Class (UVC) or built-in video camera with 720p or higher resolution (video agents). 

• Graphics card must support DirectX 9.0 and must expose DXVA2_ModeH264_VLD_NoFgt decoding mode, latest graphics driver must be installed, 4 cores video encode score of 7.3 or higher.

• Reliable electricity.

• Personal quiet room for avoiding disturbing noises and interferences. 

Personality and character requirements 

• Strict dressing code to be disclosed to those who will be selected

• High level of personal hygiene 

• Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA.

Required languages including English:

1. Tigrigna 

1. Albanian

1. Japanese

1. Tagalog

1. Oromiffa

1. Armenian

1. Karen

1. Tamil

1. Arabic 

1. Georgian

1. Kurdish

1. Thai

1. Spanish 

1. Greek

1. Lingala

1. Turkish

1. Mandarin

1. Gujarati

1. Marshallese

1. Uzbek

1. Russian

1. Hakha

1. Nepali

1. Yoruba

1. Cantonese

1. Hindi

1. Rohingya

1. Foochow (Fuzhou)

1. Korean

1. Hmong

1. Romanian

1. Toisanese

How to Apply

Interested applicants, please send your resumes via email to hr.bcadconsulting@gmail.com with a mention of which language you are applying for in the subject line.