Job Expired

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Senior Customer Service Officer - Cash I (666)

Dashen Bank

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Business

Marketing Management

Jimma

4 years

1 Position

2025-01-17

to

2025-01-27

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Marketing Management

Information Technology

Economics

Full Time

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Job Description

Vacancy Number: DB_EX/JD/002/25
Vacancy Posting End Date: 26/01/2025

The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic and Professional Qualifications

  • Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

  • At least four (4) years of banking experience.

Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Excellent command of Microsoft Excel and good command of Microsoft Visio.

Behavioral Competencies

Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers).

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

Masha Branch

How to Apply

In order to apply at THIS LINK

Fields Of Study

Accounting

Business Administration

Marketing Management

Information Technology

Economics

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