Job Expired
Customer Service Manager I (796)
Dashen Bank
Business
Business Management
Bule Hora
6 years
1 Position
2025-01-17
to
2025-01-27
Accounting
Business Administration
Management
Economics
Full Time
Share
Job Description
Dashen Bank-Adama District is pleased to announce the following Vacancy
Vacancy Number: DB_EX/AD/006/25
Vacancy Posting End Date: 26/01/2025
The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic and Professional Qualifications
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
Minimum of Six (6) years of banking experience
Technical Competencies
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills.
Behavioral Competencies
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management.
How to Apply
In order to apply for this Job Positing, click THIS LINK to apply
Fields Of Study
Accounting
Business Administration
Management
Economics
Related Jobs
12 days left
Werqbeza General Trading PLC
Operation Manager
Operation Manager
Full Time
3 yrs
1 Position
Bachelor's Degree in Management, Business or in a related field of study with relevant work experience Duties & Responsibilites: - Oversee day-to-day operations to ensure smooth workflow and optimal productivity. - Develop and implement operational policies, procedures, and systems. - Analyze business processes and identify opportunities for improvement. - Monitor key performance indicators (KPIs) and prepare operational reports. - Coordinate cross-functional teams to meet company objectives. - Manage budgets, resource allocation, and cost control initiatives.
21 days left
Ahununu Trading PLC
Junior Customer Service Officer
Customer Service Officer
Full Time
1 yrs
2 Positions
Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.
about 3 hours left
Addis Finder Trading PLC
General Service Officer
General Service Officer
Full Time
0 - 1 yrs
1 Position
BA Degree in Management or in a related field of study with relevant work experience Duties and Responsibilities: - Ensure that office furniture and equipment inventory is regularly updated and ensure regular maintenance of office equipment as and when needed; - Performing General Services, Logistics and property and resource administration in the company - Ensure the right way of property management and regular maintenance of all office vehicles, including vehicles management, repairs of property or utilities in the offices
about 3 hours left
Zemen Insurance Company
Relief Branch Manager
Branch Manager
Full Time
7 yrs
1 Position
Master's or Bachelor's Degree in Management, Economics Accounting, Mathematics, Statistics, Engineering or in a related field of study with relevant work experience, out of which two year as principal Officer or equivalent.
about 3 hours left
Hijra Bank
Manager, Branch Operation
Bank Manager
Full Time
8 yrs
1 Position
Bachelor’s Degree in Accounting, Management, Economics or in a related field of study with relevant work experience
about 3 hours left
Goal Ethiopia
Systems Director
System Administrator
Full Time
10 yrs
1 Position
MA Degree in Procurement and Supply Chain Management, Business Administration, Project Management or in a related field of study with relevant work experience Duties and Responsibilities: - Prepare and manage the overall core cost budgets for GOAL Ethiopia. - Manage the equipment budget and fleet budget for all GOAL Ethiopia grants. - Support the Financial Controller with the preparation of budgets and forecasts for donor proposals, annual budgets and support the preparation of the year-end financial statements.