Job Expired

company-logo

Customer Service Manager I

Dashen Bank

job-description-icon

Finance

Accounting

Dire Dawa

6 years

1 Position

2025-01-14

to

2025-01-25

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

Share

Job Description

Vacancy Number: DB_EX/DDD/005/24
Vacancy Posting End Date: 24/01/2025

The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic and Professional Qualifications

  • Bachelor's degree in a business-related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years of banking experience 

Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills.

Behavioral Competencies

  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.

  • Ability to lead, influence and drive change initiatives in support of business strategies within the branch.

  • Strong business acumen.

  • Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

  • Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

  • Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.

  • Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.

  • Strategic thinking and problem-solving skills.

  • Analytical and creative thinking skills.

  • Strong persuasion and negotiation skills.

  • Good customer relationship management skills (internal and external customers)

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

  • Effective stakeholder management.

How to Apply

In order to apply for this Job Posting, click at THIS LINK

Fields Of Study

Accounting

Business Administration

Management

Economics

Related Jobs

3 days left

Yascai and Family plc

Junior Accountant

Accountant

time-icon

Full Time

1 - 3 yrs

1 Position


Bachelor's Degree in Accounting or in a related field of study with relevant work experience in an accounting role. Required Gender: Female Salary: 15,000 - 25,000 ( Depends on Experience and Skills) Duties and Responsibilities: - Prepare payment orders, checks, and other payment-related documents. - Maintain accurate financial records and filing systems. - Assist with payroll administration, including attendance tracking and payroll preparation. - Manage cash register machine operations and reporting. Required Skills: - Strong knowledge of accounting principles and practices. - Proficiency in accounting software. - Excellent knowledge about Ministry of Revenue's system - Excellent analytical and problem-solving skills. - Strong attention to detail and accuracy.

Addis Ababa

3 days left

Dream Liyana Healthcare plc

Hospital Accountant

Accountant

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Accounting and Finance or in a related field of study with relevant work experience as a Hospital accountant , with progressive leadership experience in a hospital setting and experience in a Health care area, demonstrating strong leadership and management skills. Duties & Responsibilities: - Financial Reporting: Prepare and analyze financial statements, ensuring accuracy and compliance with accounting standards (GAAP, IFRS). - General Ledger Management: Oversee the general ledger, including journal entries, reconciliations, and month-end close processes. - Budgeting and Forecasting: Assist in the preparation of budgets and financial forecasts, analyzing variances and providing insights to management. - Tax Compliance: Ensure compliance with tax regulations, prepare tax returns, and assist with audits related to taxation.

Addis Ababa

12 days left

Werqbeza General Trading PLC

Cashier

Cashier

time-icon

Full Time

1 yrs

4 Positions


Diploma in Accounting, Management or in a related field of study with relevant work experience Required Gender: Female Duties & Responsibilites: - Greet customers and provide excellent customer service. - Accurately scan or enter items into the register. - Receive cash, credit/debit card, or other forms of payment. - Issue receipts, refunds, and change to customers as needed. - Maintain cleanliness and order in the checkout area. - Count cash in the register at the beginning and end of shifts.

Addis Ababa

12 days left

Werqbeza General Trading PLC

Accountant

Accountant

time-icon

Full Time

0 - 1 yrs

1 Position


Bachelor's Degree in Accounting, Management or in a related field of study with relevant work experience Duties & Responsibilites: - Prepare and examine financial records, ensuring accuracy and compliance with laws and regulations. - Maintain and update general ledger accounts. - Manage accounts payable and receivable. - Reconcile bank statements and resolve discrepancies. - Prepare monthly, quarterly, and annual financial reports. - Assist with budgeting, forecasting, and financial planning processes

Addis Ababa

about 3 hours left

Dire Steel Plc

General Accountant Division Head

Accounting Officer

time-icon

Full Time

3 yrs

1 Position


BA Degree in Accounting, Finance or in a related field of study with relevant work experience Duties and Responsibilities: - Handle daily accounting operations, financial reporting, and reconciliation. - Ensure accurate recording of financial transactions. - Prepare monthly, quarterly, and annual financial statements. - Assist in tax filings and audits.

Dire Dawa

about 3 hours left

Sengatera Traders Union SC

Accountant Clerk

Accountant

time-icon

Full Time

2 yrs

1 Position


Diploma in Accounting or in a related field of study with relevant work experience

Addis Ababa