All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values

Position:  RHA Operations Manager

Duty Station: Shire

Duration of Contract:   One-year contract, renewable (with 60 working days of Probation)

Closing date:  January 4, 2025

Job Summary

Operations Manager assists to provide leadership to develop, maintain, manage systems to ensure the smooth operations, efficiency and effectiveness of support services including program activities, Logistics Management, Administration and financial management of each functional unit as well as coordination and communication between support and program functions. S/he assists the regional manager to ensure that FHE Tigray region will comply with government, FHE policies and procedures and donor rules and regulations. S/he works with an area program to ensure that accurate Procurement Planning, proper Procurement Executions and appropriate utilization of resources are carried out. S/he plays a significant role in terms of  planning including initiatives geared towards operational excellence.

Duties & Responsibilities:

Leadership

• Provide leadership to the Operations team including procurement, logistics and property administration and  security, and other general service support operations

• Ensure that administrative policies such as procurement, property admin, vehicle management & travel, and Security Policies are in place and implemented accordingly.   

• Promote teamwork across and within the operations team setting high standards of work delivery and integrity through feedback, coaching and mentorship;

• Participate in new business development, Operations work plans, implementation plans, as necessary;

• Provide/facilitate  staff capacity building trainings at various levels 

Compliance Issues

• Assist with annual internal and external audit if happen ;

• Ensure the implementation of FHE Procurement Handbook, DoA, Vehicle Management and Use Policy, other work tools and procedures at all area programs.

• Ensures that all goods and service procurement contracts’ terms and conditions, expiry and renewals, bonds and retentions, withholdings, suppliers’ receivables and payables are tracked and well managed.  

 Procurement & Contracts

• Manage all goods and services procurements following  FHE policy and  regulations.

• Ensure the FHE regional office has a full-fledged pre-qualified supplier and products database, update periodically, and establish Preferred Vendors selection and updates periodically.

• Conduct periodic market assessment for regularly purchased goods and services, and establish FHE standards and specifications for general goods purchases. 

• Work with Contracts/program/technical departments to manage procurement of materials including reviewing specs with relevant persons and fill bases of vendor selection based on GSC/FH Ethiopia policy for any item office may purchase;

• Administer all service contracts with service companies and vendors including travel agency, insurance companies, printing houses, equipment/furniture maintenance companies, etc. while making sure that they are working accordingly;

• Ensure regular review of all existing contracts with service providers and vendors for price competitiveness in the market so as to obtain the best value for cost in terms of benefits provided to FH Ethiopia;

Fleet Management 

• Ensure the proper management and regular maintenance of all office vehicles, including rented vehicles, their gas usage and ensure that they are inspected and registered with government offices;

• Demonstrate the effectiveness of the fleet management by boosting efficiency, enhancing productivity, controlling costs to guide regional managers towards successful decisions.

• Provide regular submission of logistics and assets, in particular fleet management reports and generator reports.

• Analyze data on vehicle use and cost, submit a monthly report to the senior operation manager at the country office  or as and when required for management. 

• Provide adequate information on the fleet with appropriate recommendations for maintenance and renewal of the fleet.

• Manage the allocation and movement of vehicles at the regional office.

• Ensure the regional office and vendors’ vehicles have safety equipment needed such as first aid boxes, fire extinguishers etc.

• Effectively maintain strict adherence to FH policies on travels, including wearing seat belts, speed limits and ensure drivers have regular training in this area in consultation with the country office.

Property Administration

• Ensure maintaining of inventory of furniture and process requests for new furniture purchases or re-assignments of furniture to staff as per the plan

• Ensure that office equipment inventory is regularly updated and ensure regular maintenance of office equipment as and when needed;

• Ensures that an annual Fixed Asset Report is prepared, then updated based on regular inventory count and sent to country office in time

• Oversee management of FHE Tigray region properties, in consultation with country office IT department , ensure in particular that electronic equipment are maintained in a way consistent with prolonging their useful life despite frequent use;

• Ensure appropriate use of office stuff, utilities, supplies and stationeries, supervise office stationery stock and ensure cleanliness of store rooms;

• Serve as main contact person with the landlord for the office(s) and negotiate terms of leases in cases of renewal, or termination of contracts;

Job Requirements

Education and Experience

• Minimum Bachelor's degree, preferably MBA, post-graduate qualification in Supply Chain Management, financial management/Management/Logistics, or related field with commensurate experience; an IT qualification is advantageous

• At least eight years in positions of increasing responsibility with Procurement, Logistics Management, administration and office management and having supervisory roles and proven track record of inspiring performance from subordinates

• Experience with INGO is a must, preferably with those working on emergency

Job Level Specification

• Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.

•  Response and US government-funded NGOs or Projects;

• Computer literacy and ability to use all Office programs

• Excellent management, supervision/mentoring and organizational skills

• Ability to travel within Ethiopia occasionally

• Language Requirement: Fluency in English and Amharic  is required

• Self-management is necessary (i.e. motivation, dependable, dealing with pressure, adaptability), as is the ability to project a professional, consistent image.  Both internal and external clients must see the Senior Operations Manager as a person of competence and high integrity, and trust his/ her capability and sense of confidentiality

• Interpersonal Skill Requirements: Excellent communication and interpersonal skills to work in a multi-disciplinary team setup; ability to establish and maintain effective working relationships with NGOs, American Government/ FH Ethiopia  – Ethiopia staff, vendors and other relevant partners

• Knowledge of procurement, logistics and administrative systems & development of working policy, manuals, procedures;

• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform, working on emergency response programs

• Ability to work proactively, organize and manage own work and assist others to do the same

Language

• Basic Proficiency in both spoken and written English and local languages.

 Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

• Publicly endorse FH is gender sensitive and inform the mandates of the Gender & Diversity groups, gender advisors, and gender focal Points.

• Approve funding for a full slate of gender activities and implementation

• Enforce the sexual harassment policy and on field visits, raise gender issues with staff, and spend time with Gender Focal Points.

• Work with HR to make recruitment more “gender friendly”, with gender sensitive interview panels.

Safety & Security Responsibility

• Encourages compliance of Safety and Security principles and policies of the organization by all staffs;

• Takes the leadership in the management of Safety and Security in the regional Office and area program. This includes identifying factors that increase risk, finding ways to reduce risk and planning ahead;

• Ensuring that all employees, local/foreign interns, as well as external consultants submit an updated Record of Emergency Data to their travels out of their base stations to accomplish FHE’s mission.

• Communicating with staffs in Field Offices and operational areas periodically and making sure that all staff members are aware of the safety and security procedures;

• Facilitating implementation and revision of Country Office procedures when required.  This includes identifying potentially risky situations and suggesting corrective measures.

How to Apply

Women Candidates are highly encouraged to apply

Competent candidates can apply using the link:  Apply HERE