Duties & Responsibilities:

• Technical Support:

  • Provide timely and effective technical support to employees for all IT-related issues, including hardware, software, network, and printing problems.

  • Troubleshoot and resolve technical issues remotely and on-site, escalating complex problems to the IT Manager as needed.

  • Maintain detailed documentation of support requests, solutions, and troubleshooting steps.

• Hardware & Software Management:

  • Install, configure, and maintain computer workstations, peripherals, and other IT equipment.

  • Manage the inventory of IT hardware and software, ensuring accurate records and timely procurement of necessary resources.

  • Assist with the deployment and maintenance of software applications, including operating systems, productivity tools, and specialized software.

• Network & Security:

  • Assist with the maintenance and troubleshooting of the company's network infrastructure, including LAN/WAN connectivity, Wi-Fi, VPN and firewalls.

  • Implement and maintain security protocols to protect company data and systems.

• Other:

  • Stay up to date with the latest IT trends and technologies.

  • Participate in IT projects and initiatives as assigned.

  • Provide exceptional customer service and maintain a positive and professional attitude

Job Requirements

• Vocational Diploma/ Associate's degree in computer science, information technology, or a related field.

• Strong knowledge of computer hardware, software, and networking principles.

• Experience with Windows and linux operating systems.

• Excellent troubleshooting  skills.

• Strong communication and interpersonal skills.

• Ability to work as part of a team.

            Bonus Points:

• CompTIA A+ certification or equivalent.

• Experience with cloud-based solutions.

• Knowledge of IT security best practices.

How to Apply

Submit your application and CV along with supporting documents via email: hr@holland-dairy.com