The Branch Manager will plan, organize, lead, and control the banking activities of branch office. S/he will ensure that all staff adhere to operating procedure rules and code of practices of the bank and regulatory directives and country law. S/he will also coordinate the sales/business development efforts of the branch. Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer

The Branch Manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan, activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Duties & Responsibilities:

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Good command of Microsoft Office package

• Good command core Banking System and other in house software’s

• Project management skills

• Knowledge of IFB Banking products

Job Requirements

Qualification

• Bachelor Degree in Business Administration, Economics, Accounting, Management, Banking, Finance and or other related field.

Relevant Experience

• Minimum of 7 years relevant experience out of which 1 year in supervisory post

Required Skills

• Analytical skills

• Adaptability

• Product knowledge

How to Apply

Apply using the provided THIS LINK