The Senior Customer Service Officer- Accounts I, will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, and handle cash and non-transactions and all customer requests at the branch.

Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank's accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel and good command of Microsoft

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

Job Requirements

Qualification 

B.A. Degree in Business related filed like Accounting, Management, Economics and Business Administration or Business related field.

Relevant experience

Minimum of Four (4) years relevant experience

How to Apply

Apply using THIS LINK