We are seeking a highly skilled Travel Operation Officer to manage travel arrangements, coordinate with suppliers, and ensure the smooth execution of operational tasks. This role is vital for maintaining the quality and efficiency of our travel services and fostering strong relationships with clients and partners. At ET Stride, we prioritize the privacy and security of sensitive information, including client personal data, financial transactions, and travel documentation. As a Travel Operation Officer, you will be entrusted with handling this confidential information.

Duties & Responsibilities:

 Administrative and Operational Tasks:

• Identify visa requirements for various destinations and for accurate application preparation and submission. 

•  Conduct in-depth research to match clients’ needs with international event organizers, educational institutions, and travel opportunities that align with their backgrounds. 

• Book accommodations, flights, and other travel services across multiple platforms, monitor bookings, and make adjustments as required. 

• Organize and set up meetings with international organizations to secure beneficial partnerships and exclusive deals. 

• Maintain accurate records of client bookings, payments, documentation, and other related transactions in the company database.

• Prepare and submit comprehensive operational reports to management, including feedback analysis and supplier performance metrics based on the company’s format. 

• Develop and update standard operating procedures for travel operations to ensure consistency and efficiency. 

• Manage travel insurance arrangements and ensure compliance with international travel regulations. 

• Handle correspondence with service providers, ensuring prompt responses and follow-ups. 

Travel Coordination and Client Support: 

• Plan and book customized travel arrangements, including flights, accommodations, transportation, and activities, tailored to client preferences and budgets.

• Confirm bookings and provide detailed travel itineraries, ensuring all arrangements are accurate and up-to-date. 

• Research on the best travel options, including destination recommendations, local customs, and cultural insights. 

Supplier and Relationship Management: 

• Build and maintain relationships with service providers, including airlines, hotels, tour operators, and transportation companies. 

• Negotiate favorable rates, discounts, and special deals with service providers for competitive pricing and value-added services. 

• Collaborate with suppliers to resolve booking issues or address client-specific requirements. 

• Represent the agency at industry events and conferences to strengthen partnerships and expand networks. 

Marketing Engagement: 

• Collaborate with the marketing team to create promotional travel packages and campaigns. 

• Conduct client surveys to gather feedback and identify opportunities for improving services.

 Technology and Innovation: 

• Utilize advanced travel booking systems and software to streamline operations and improve service delivery. 

• Stay informed about emerging travel technologies, trends, and industry best practices to enhance client experiences. 

• Analyze booking trends and supplier data to optimize operational strategies and identify new opportunities.

Key Skills: 

• Strong organizational and multitasking abilities, with excellent attention to detail. 

• Exceptional communication and interpersonal skills for effective client and supplier engagement. 

• Advanced negotiation skills to secure the best deals and benefits for clients. 

• Problem-solving and decision-making capabilities, particularly in time-sensitive situations. 

• Cultural awareness and knowledge of international travel destinations, customs, and regulations. 

• Excellent research skills to identify relevant opportunities and solutions for clients

Job Requirements

Education and Experience: 

• High school diploma or equivalent (required); a degree in travel, tourism, hospitality, or related fields (preferred). 

• Minimum of 2 years’ experience in travel operations, booking coordination, or a similar role is a plus 

• Certification in travel management systems or related training is an advantage. 

• Experience in handling visa applications and knowledge of international travel requirements is preferred.

How to Apply

Interested applicants should send their updated CVs to lidiya.ashenafi@ethiojobs.net, using the subject “Travel Operation.”