Job Expired
Guest Service Agent (Reception)
Inter Luxury Hotel
Hospitality
Hotel Management
Addis Ababa
2 years
1 Position
2024-10-12
to
2024-10-31
Tourism and Hotel Management
Full Time
Share
Job Description
Duties and Responsibilities
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Job Requirement
• BA/ Diploma/ Degree in Front Office or Hotel Management or any related filed.
• Having two and more than years’ work experience in an international Hotel (4*5*)
• Having the critical competencies for FO Agent position
• Good Command of English and knowing other language is advantageous
• Excellent customer service skills, knowledge of opera system, Teamwork and diversity relation
How to Apply
Submit your application letter and CV
Fields Of Study
Tourism and Hotel Management
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