A preeminent First Responder, International Medical Corps provides emergency relief to those hit by disaster, and offers the skills needed to rebuild stronger. We train people – giving communities the tools and knowledge to be self-reliant and be their own best First Responders when disaster strikes again.

International Medical Corps focuses on the delivery of community-based primary health care. We emphasize training and education, and prioritize hiring local staff – in fact, 96% of our field-based staff and health professionals are recruited from the local community. This helps to ensure that skills and knowledge are passed on and remain long after our programs have ended. Through the integration of specialties like emergency medicine, women’s health, nutrition services, water and sanitation, and mental health into the primary health care setting, we ensure that those we serve receive holistic, comprehensive care. The value of International Medical Corps’ integrated approach to community health and well-being and our emphasis on capacity building through training are critical for the long-term growth of ‘conflict and natural disaster-affected communities’ and ‘fragile states’.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of the vacancy.

The primary function of the Manager, Accountable and Inclusive Programming (AIP) is designing, implementing, and managing the country’s Community-Based Feedback and Response Mechanisms (CBFRM) process, leading the development of a country-level community information sharing strategy/plan, and facilitating complementary community engagement activities, which provide meaningful opportunities for members of the affected population to make informed decisions about the assistance they receive. Additionally, this position will oversee reporting on feedback and complaints and manage the country office’s CBFRM database. The Manager will also spearhead the country team’s protection risk assessment process, and guide protection mainstreaming. Efforts to ensure that accountability to affected populations (AAP) and protection are mainstreamed across all stages of the program cycle will be done in collaboration with staff carrying out safeguarding initiatives across the organization.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear, or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding 

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.  

Equal Opportunities 

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Duties and Responsibilities

Safe, Accountable, and Inclusive Programming Initiatives

• In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and open relationships with key community stakeholders from a cross-section of the community, especially vulnerable and marginalized populations. 

• Develop guidance to support country teams to establish/improve community-based communication plans to ensure systematic information sharing/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.

• Develop information sharing/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.

• Work with program and technical teams to ensure SAIP messages are integrated into existing community-based information sharing processes (e.g., IEC campaigns, community heath promotions).

• Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated commitments. 

• Carry out regular checks as part of monitoring to ensure information shared with communities accessible, easily understood, and relevant, and update as necessary.

• Support the development of SAIP information products, guidance notes, technical standards, and data analysis.

• Support programs and operations to adopt approaches to ensure protection mainstreaming. 

• Work with Internal Audit and country level compliance teams to monitor systematic implementation and integration of SAIP practices and processes.

Project Design and Planning

• Identify the budget and resources needed for SAIP activities, and ensure SAIP is resourced in all new proposals. 

• Support the M/E team in ensuring that needs assessments and planning are inclusive of data collection from vulnerable and marginalized groups or appropriate key informants (women, children, older people, people living with disabilities, and other marginalized ethnic/social groups).

• Support country offices in conducting protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated Protection Mainstreaming Action Plan.

• Make context-specific recommendations on improving response strategy and programming to support and promote beneficiary safety, safeguarding, and AAP in responses.

• Act as the main reference point within the country for Protection-Mainstreaming matters. Train staff involved in designing, implementing, and monitoring projects on how to use the Protection Risk Assessment tool when needed.

• Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within programs when possible.

• Support the completion of complementary AAP analysis/assessments, including, but not limited to: stakeholder analysis, communication needs assessment, and periodic community consultations.

• Support the implementation of gender analyses and gender assessments.

Project Implementation

• Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).

• Ensure tools and systems are in place for learning and decision-making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports. 

• Provide technical feedback on the SAIP aspects of country reports, technical proposal narratives, and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs as they relate to beneficiary safety and accountability.

Community-Based Feedback and Response Mechanism

• Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities. 

• Collaborate with the M/E country team to lead the implementation of methodologies to consult communities on their preferences based on the operational context.

• Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are safe, include preferred options, and are accessible to all (including women and men, boys and girls, older people, people living with disabilities, and other marginalized groups).

• Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database.

• Oversee the process of all feedback/complaints and coordinate closely with program and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.

• Conduct periodic compliance checks of CBFRM logs and documents to ensure adherence to IMC procedures. 

• Work with the Safeguarding and Management teams to develop Safeguarding-specific language to be integrated into organizational communications with communities about safe, accountable, and inclusive programming, what to expect from the organization’s staff, and IMC’s Safeguarding Policy.

Data Management Systems

• Contribute to the development and testing of IMC central CBFRM database software to improve processes related to data organization, analysis, and reporting.

• Facilitate CBFRM database troubleshooting and user requests.

• Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community feedback and complaints, re-educating subordinates as needed.

• Ensure the central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.

• Design a relevant database for tracking and documenting AAP activities (e.g., training community sensitization, and consultations).

Capacity Development and Training

• Deliver basic and intermediate level training to staff (handling of feedback and complaints, information sharing, use of tools, and core concepts as they pertain to SAIP and the CHS). 

• Plan, manage, and deliver required CBFRM training to IMC staff and volunteers. 

• Review and revise the AAP training strategy to ensure the building capacity of relevant country staff and integration of AAP best practices.

Management and Leadership

• Supervise the Officer AP and Assistant AP and provide on-the-job coaching, constructive feedback, and mentorship to build their capacity; set performance goals and professional development plans with staff and conduct performance appraisals.

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all-inclusive.

Job Requirements

• Typically, a bachelor’s degree in social sciences, public health, or international development, with experience or background in accountability to affected populations, protection mainstreaming, and safeguarding. An equivalent combination of relevant education and experience may be substituted as appropriate.

• 7+ years of applied experience with a humanitarian organization and working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and protection mainstreaming

• Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding. 

• Knowledge of quality management and accountability initiatives, codes of conduct, principles, and standards commonly used in the aid sector, in particular: 

  • The International Red Cross Movement and NGO Code of Conduct in Disaster Relief

  • The Sphere Project’s Humanitarian Charter and Protection Principles

  • The Minimum Standards for Age and Disability Inclusion in Humanitarian Action

  • The Minimum Standards for Child Protection in Humanitarian Action 

  • The Secretary-General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief 

• Strong training facilitation/presentation skills and experience with carrying out community-level information education communication (IEC) campaigns.

• Demonstrated knowledge of accountability mechanisms.

• Should be highly computer literate, with demonstrated experience with database development or management, and advanced skills in Microsoft Applications, including Word and Excel.

• Demonstrated analytical and writing skills with attention to detail.

• Excellent interpersonal, communication, and listening skills, with the ability to work with people from various groups and backgrounds.

• Self-driven and able to deliver results with minimum supervision. 

• Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.

• High-level English proficiency (Speaking – Reading – Writing).

• High-level proficiency in Amharic (Speaking – Reading – Writing).

How to Apply

Only use THIS LINK to apply

Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.