International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com.

The Specialist, Accountable and Inclusive Programming (AIP)/Monitoring & Evaluation is responsible for ensuring accountability mechanisms are in place at the country level, and that they are being implemented across all programs to fulfill IMC’s minimum accountability standards, especially regarding community engagement (including information sharing, beneficiaries’ meaningful participation, and feedback and complaints handling).  This position is also responsible for ensuring protection mainstreaming mechanisms are implemented across all programs, ensuring that IMC programs are safe, accountable, and inclusive and that these programs adhere to the four main principles of Protection Mainstreaming in all programs: 1) prioritize safety and dignity and avoid causing harm, 2) provide meaningful access, 3) ensure accountability, and 4) support participation and empowerment.
With the support of Senior Management, this position will be the primary staff member responsible for designing, implementing, and managing the country’s Community-Based Feedback and Response Mechanisms (CBFRM) process, leading the development of a country-level community information-sharing strategy/plan, and facilitating complementary community engagement activities, which provide meaningful opportunities for members of the affected population to make informed decisions about the assistance they receive. Additionally, this position will oversee reporting on feedback and complaints and manage the country office’s CBFRM database. The specialist will also spearhead the country team’s protection risk assessment process and guide protection mainstreaming. Efforts to ensure that accountability to affected populations (AAP) and protection are mainstreamed across all stages of the program cycle will be done in collaboration with staff carrying out safeguarding initiatives across the organization.
Besides the role holder will support better performance and greater accountability by implementing evidence-based project management at the country office level, to guide and improve performance. Also plays a vital role in data management and quality by designing a   M&E system that adheres to the IMC's and M&E Global Guidelines, the M&E Minimum Standards for Quality, and the guiding MEAL policies and procedures, among others

Duties and Responsibilities

Policies, Guidance, and Procedures
•    Mainstream the Global M&E guidelines across all related M&E activities at the field level and ensure the guidance notes for monitoring, evaluation, and accountability are functional at the field level.
•    Map and detail the navigation, selection, application, and adaption of existing guidelines, tools, and templates at the relevant stages of the project cycle.
•    Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and different projects.
•    Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries.
•    Serve as an expert source of information on and analysis of safe, accountable, and inclusive programming (SAIP) issues, particularly relating to safeguarding, accountability to affected populations, and protection mainstreaming.
•    Develop strategies on SAIP-related practices and standards, which are essential to mainstreaming protection and AAP within IMC programming (collaborating with safeguarding, program, technical, M/E, HR, and other departments as appropriate). This may include contextualization efforts to help country management and program teams better understand what risks communities face while accessing IMC programs in the country, and what “inclusivity” means in this context.
•     Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct and Ethics, Safeguarding Policy, humanitarian principles, and the 9 Core Humanitarian Standard (CHS) commitments.
•    Ensure accountability processes are fully in line with IMC AAP commitments, including IASC CAAP, CHS, and the Sphere Humanitarian Charter.
•    Support the Senior Management team in reporting on AAP and CHS commitments.
•     Communicate recommendations to the country office and relevant management/key staff on ways to better support safeguarding, protection mainstreaming, and AAP.
•     In collaboration with HQ, draft documents and briefing memos for IMC leadership on SAIP for policy inputs, responses to coordination bodies requests, internal briefing documents, and public communications materials
•     Help plan country-level strategies and responses to SAIP issues, and assist with decisions that significantly affect IMC safeguarding, protection mainstreaming, and AAP-related policies and guidance documents.

Safe, Accountable, and Inclusive Programming Initiatives

•    In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and open relationships with key community stakeholders from a cross-section of the community, especially vulnerable and marginalized populations. 
•    Develop guidance to support country teams to establish/improve community-based communication plans to ensure systematic information sharing/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.
•    Develop information sharing/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.
•    Work with program and technical teams to ensure SAIP messages are integrated into existing community-based information-sharing processes (e.g., IEC campaigns, and community health promotions).
•     Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated commitments. 
•     Carry out regular checks as part of monitoring to ensure information shared with communities is accessible, easily understood, relevant, and updated as necessary.
•    Support the development of SAIP information products, guidance notes, technical standards, and data analysis.
•     Support programs and operations to adopt approaches to ensure protection mainstreaming. 
•    Work with Internal Audit and country-level compliance teams to monitor systematic implementation and integration of SAIP practices and processes.

Project Design and Planning
•     Support the M/E team in ensuring that needs assessments and planning are inclusive of data collection from vulnerable and marginalized groups or appropriate key informants (women, children, older people, people living with disabilities, and other marginalized ethnic/social groups).
•    Design and coordinate needs assessment and situation analysis through various approaches (e.g. direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked.
•    Support program and M&E team with developing the results framework, theory of change, log frame, and MEAL plan including indicators for existing and new projects.
•    Identify the budget and resources needed for SAIP activities, and ensure SAIP is resourced in all new proposals. 
•    Support country offices to conduct protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated Protection Mainstreaming Action Plan.
•    Make context-specific recommendations on ways to improve response strategy and programming to support and promote beneficiary safety, safeguarding, and AAP in responses.
•    Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within programs when possible.
•    Support the completion of complementary AAP analysis/assessments, including, but not limited to stakeholder analysis, communication needs assessment, periodic community consultations
•    Support the implementation of gender analyses and gender assessments
Project Implementation
•    In coordination with the Program Team and M M&E field Focal Points, establish a reliable participatory M&E framework for the IMC Mission to ensure quality.
•    Design full M&E procedures and operating plans within the Mission and develop harmonized data collection tools involving the different stakeholders (project team, partners)
•    Collaborate with the Mission’s information, communications, and telecommunications (ICT) section to develop and maintain the M&E technology system, including updating, troubleshooting, and promptly addressing all problems as they arise.
•    Conduct regular site visits or when required to monitor service provision and ensure data quality
•    Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).
•    Ensure tools and systems are in place for learning and decision-making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports.  
•     Provide technical feedback on the SAIP aspects of country reports, technical proposal narratives, and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs as they relate to beneficiary safety and accountability.
•    Use proper sampling (probability and non-probability) techniques considering desired power, type of evaluation (e.g. single point or multiple points; baseline vs end line), the objective of the evaluation (e.g. testing for change or getting a point prevalence), and budget limitations.
•    Ensure adherence to prescribed methodologies of sampling, data collection, and data entry.
Community-Based Feedback and Response Mechanism
•    Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities. 
•    Collaborate with the M/E country lead on the implementation of methodologies to consult communities on their preferences based on the operational context.
•     Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are safe, include preferred options, and are accessible to all (including women and men, boys and girls, older people, people living with disabilities, and other marginalized groups).
•    Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database.
•    Oversee the process of all feedback/complaints and coordinate closely with program and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.
•    Conduct periodic compliance checks of CBFRM log and documents to ensure adherence to IMC procedures.
•    Work with the Safeguarding and Management teams to develop Safeguarding specific language to be integrated into organizational communications with communities about safe, accountable, and inclusive programming, what to expect from the organization’s staff, and IMC’s Safeguarding Policy.
Data Management Systems
•    Contribute to the development and testing of IMC central CBFRM database software to improve processes related to data organization, analysis, and reporting.
•    Facilitate CBFRM database troubleshooting and user requests.
•    Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community feedback and complaints, re-educating subordinates as needed.
•    Ensure the central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.
•    Design a relevant database for tracking and documenting AAP activities (e.g., training community sensitization and consultations).
Capacity Development and Training
•    Deliver basic and intermediate level training to staff (handling of feedback and complaints, information sharing, use of tools and core concepts as they pertain to SAIP and the CHS). 
•    Plan, manage, and deliver require CBFRM training to IMC staff and volunteers. 
•    Review and revise the AAP training strategy to ensure the building capacity of relevant country staff and integration of AAP best practices.
Evaluation Design
•    Develop TOR for internal and external baseline surveys, mid-term evaluations, and final evaluations and frame the different types of study questions such as barrier analysis, market analysis, and Knowledge, Attitudes, and Practices Surveys (KAP).

• Make a comprehensive situation analysis to inform an evaluation.

• Identify the needed resources for evaluation, such as information, expertise, personnel, instruments, and budget.

• Manage the administrative and logistic process of evaluations involving external evaluators.

• Train and supervise data gathering of internal performance evaluation and design and synthesize the findings from participative evaluation techniques (actively involving affected communities in the evaluation exercises)
Presenting information

• Write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries regarding M&E /AIP topics.

•  of information, including the use of appropriate graphs and tables.

•   Disseminate qualitative and quantitative results using the established dashboard or system as per agreed frequency.

• Presents AAP data in simplified yet informative formats, depicting disaggregated community perceptions on the quality of humanitarian actions and accountability commitments.
Management and Leadership

•  Supervise the Officer AP /M&E and/or Assistant AP and provide on-the-job coaching, constructive feedback, and mentorship to build their capacity; set performance goals and professional development plans with staff and conduct performance appraisals.

•  Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

•  Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and are not necessarily all-inclusive

Job Requirements

MINIMUM REQUIREMENTS

• Typically, a bachelor’s degree in social sciences, public health, or international development, with experience or background in accountability to affected populations, protection mainstreaming, and/or safeguarding. An equivalent combination of relevant education and experience may be substituted as appropriate.

•  7+ years of applied experience with a humanitarian organization and/or working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and/or protection mainstreaming

• Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding. 

• Knowledge of quality management and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector, in particular: 
  The International Red Cross Movement and NGO Code of Conduct in Disaster Relief

• The Sphere Project’s Humanitarian Charter and Protection Principles

• The Minimum Standards for Age and Disability Inclusion in Humanitarian Action

• The Minimum Standards for Child Protection in Humanitarian Action 

• The Secretary-General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief 

• Strong training facilitation/presentation skills and/or experience with carrying out community-level information education communication (IEC) campaigns.

• Demonstrated knowledge of accountability mechanisms.

• Should be highly computer literate, with demonstrated experience with database development or management, and advanced skills in Microsoft Applications, including Word and Excel.

• Demonstrated analytical and writing skills with attention to detail.

•  Excellent interpersonal, communication, and listening skills, with the ability to work with people from various groups and backgrounds.

• Self-driven and able to deliver results with minimum supervision. 

• Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.

• High-level English proficiency (Speaking – Reading – Writing).

Code of Conduct:

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Safeguarding:

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk,  and any form of trafficking in persons.

Equal Opportunities:

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

How to Apply

Interested and qualified applicants can apply through THIS LINK