Country Office:Ethiopia 

Work Base:[Addis Ababa] 

Availability: As Soon As Possible 

Salary Scale:EMS – 10

Length of contract: Six (6) Months

Insurance - (Life, Group Personal Accident and Medical Insurances are covered upon the organization policies). 

Seniority Allowance – paid depending on the years of service. 

Female candidates are highly encouraged to apply for this position. 

About Action Against Hunger 

Action Against Hunger is an international, non-governmental humanitarian organization that takes decisive action against the causes and effects of hunger through implementing relief and development programs in different countries of the world.

Action Against Hunger was established in 1979 and has led the global fight against hunger for more than 40 years in over 50 countries, saving the lives of children and working with communities before and after disasters to enable people provide for themselves, see their children grow up strong and build prosperous communities. Working with communities in such humanitarian context, we recognize that our programs and operations put out teams in contact with children and vulnerable adults who may be particularly at risk of harm and abuse.

About the Country Program in Ethiopia 

Action Against Hunger’s Ethiopia country office was established in 1985 in response to severe drought and subsequent famine, implementing relief and development projects in Tigray, Amhara and Oromia regions. Action against Hunger currently operates in six regions of Ethiopia (Amhara, Benishangul Gumuz, Gambella, Somali, Oromia and Tigray) and in Addis Ababa city administration responding to different crisis and building people’s resilience through a multi-sectoral strategy where nutrition, Food Security and Livelihoods, WASH, and Mental Health and Psychosocial Support activities are integrated to have a meaningful impact on people’s resilience.

With more than 8,900+staff in over 50 countries, last year, we helped 28 million children and their families across 55 countries. We have a country team of over 900 staff in 17 regional and satellite offices. Our main donors in Ethiopia in 2023/24 are BHA, ECHO, EU RESET, UNHCR, UNICEF, GAC, GFFO, BPRM, SIDA, EHF, FAO, WFP, CIAA, Dutch Government and others.

1. Summary of position

Under supervision of the ICT Manager, the ICT officer is a focal person for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list

The ICT officer role’s purpose, engagement, and delivery are:

• Purpose: Insure the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures and the security rules: 

• Engagement: The ICT officer will have internal engagement with his/her line manager, technical supervisor, end users and external engagement with Service providers, partners and other stakeholders.

• Delivery: The ICT officer is expected to deliver monthly report based on preset action plan.

Duties and Responsibilities:

System Administration and Infrastructure management

• Administering in-house and commercial IS platforms deployed to support program activities.

• Synchronizing mobile data to permanent data repositories and cloud servers.

• Managing Attendance management system applications and hardware.

• Installing and maintaining local networks in the bases according to standards.

• Isolating and troubleshooting network connectivity difficulties.

ICT standards adherence and user training

• Ensuring workstations adhere to IT standards.

• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.

• Supervising the data back-up system (back-up policy).

• Training users on the correct use of IT resources and respecting IT security rules;

• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed;

• Ensuring ICT Induction is given to newly recruited staff. 

Helpdesk management and technical support to users

• Resolving everyday user problems;

• Providing users with software support for sharing files, emails etc.;

• Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;

• Checking that network equipment is operating correctly;

• Reporting problems encountered and solutions implemented;

Telecommunication resources and IT environment

• Ensuring that the bases’ means of communication (Broadband internet, VHF/HF Radio communication and satellite communication) are operating correctly.

• Monitoring the base telecommunication devises by Performing regular tests on their usage;

• Monitoring communications costs by putting log sheet in place.

• Ensuring all IT and telecommunication stations are protected by energy regulators and Earthing.

Equipment management

• Monitoring, Modifying and updating Master Equipment list

• Working with Base ICT team on reconciliation of base equipment list and master equipment list.

• Ensuring equipment are properly tagged according to Action Against Hunger standard.

• Conducting regular physical inventory.

Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.

• Providing Monthly report on monthly Basis.

Supervisory Responsibilities

• Technically/Functionally supervise base junior ICT Officers 

Gender Equality Commitments 

• Foster an environment that supports values of women and men, and equal access to information.

• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.

• Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion. Race, color, ancestry, national origin, age, or marital status. 

• Value and respect all cultures. 

Fiscal Responsibility

N/A

1. Physical Demands 

• While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

• The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required and in line with Labor Law.

• Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases. 

Job Requirements

Required Qualifications and Professional Experience

• BSC Degree in Information technology, Computer science, Information System or other relevant degree from a recognized institution

• At least 3 years’ experience in Humanitarian context.

Required Skills & Competencies

• Experience in providing technical assistance across a variety of departments

• Excellent spoken and technical writing ability in English, including report writing

• Good communication skills - Organizational skills - Adaptability - Pedagogical approach – Rigour, Flexibility and patience.

• Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365, 

• Good knowledge of IT troubleshooting and maintenance.

• Good Knowledge of networks and wireless technologies. 

How to Apply

If you are interested, please send your application composed of nonreturnable CV, a Covering Letter with “ICT Officer – Maternity Cover-Addis Ababa” written in the subject line, and three references, applicants to THIS LINK

Deadline: Sunday 04-August-2024

NB: Only shortlisted applicants will be communicated, and the selection process includes a 

technical test and an interview.

Action Against Hunger-USA provides all staff with an _attractive salary & benefits package. We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, national origin, age, handicap, disability, marital status, or status as a veteran. Action Against Hunger-USA complies with all applicable laws governing nondiscrimination in employment