UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

General ICT / Office Support:

ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities Include:

• Providing first-level support that includes receiving, processing and logging service requests.

• Managing lifecycle of ICT incidents assigned to him/her in service management tool.

• Providing support in conferencing with ICT and audiovisual equipment as and when requested.

• Creating and assigning work orders.

• Maintaining and updating files (electronic and paper) and internal databases.

• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration:

ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities Include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

• Assisting in routine operation and monitoring of server systems.

• Providing second-level user support/troubleshooting.

• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.

• Performing backups of servers following standard backup procedures.

• Assisting in the generation of computer reports.

• Providing on-the-job orientation for users in the use of ICT systems.

If you would like to know more about this position, please review the complete Job Description here:ICT Associate G-6.docx

To qualify as an advocate for every child you will have…

Job Requirements

• Education: Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.

• ITIL Foundation Certificate or equivalent customer support certification is an asset.

• Work Experience: At least six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.

• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

• Practical experience in providing technical and business Customer Support and Services is required.

• Practical experience and working knowledge of various computer platforms and applications is required.

• Language Requirements: Fluency in English and Amharic are required.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF Competencies Required For This Post Are…

• Demonstrates Self Awareness and Ethical Awareness (1)

• Works Collaboratively with others (1)

• Builds and Maintains Partnerships (1)

• Innovates and Embraces Change (1)

• Thinks and Acts Strategically (1)

• Drive to achieve impactful results (1)

• Manages ambiguity and complexity (1)

How To Apply

Familiarize yourself with our competency framework and its different levels.

Apply Link: Click Here

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.