Duties and Responsibilities:

Ensures that branch and area targets with regard to Resource mobilization are met

· Ensures the Implementation of VF MFI’s saving policies and procedures.

· Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss

· Carries out the implementation of the areas and branchs savings mobilization plan

· Periodically reviews deposit achievement and constraints and provide feedback accordingly

· In consultation with the Resource mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services

· Put in place pro-active measures to reverse declining deposit trend, if applicable

· Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution

· Actively markets the deposits and other products and services of the VF MFI

· Caries out focus group discussion (FGD) with prospective savers

· Conducts active marketing campaign to attract saver in consultation with area Officec and branch offices

· Assists in market survey concerning deposit potentials of the area of operation

· Provides technical assistant to branches with regard to account opening, saving deposit, and saving withdrawal in accordance with the established procedures and policies of the VFVMFI

· Esures the provision of fast and quality customer service to client

· Carry out proper customer closing account as per policy

· Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.

· Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI

· Research on and write marketing intelligence and competitor analysis report for the deposit mobilization & branch operation department Manager

· Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;

·  Provides input, support and necessary information to branches in managing saving programs;

Job Requirements

Minimum of Bachelor degree in Management/Banking/Marketing/Economics or other related field

· At least 7 years relevant work experiences

· Excellent knowledge of saving principles and practices

· Excellent knowledge of VF MFI’s saving policies  and strategies

· Good knowledge of data analysis techniques

· Ability to provide guidance and assistance

· Analytical skill

· Oral and written communication skill

· Strong interpersonal skill

· Be a good trainer, facilitator, mentor, and coach

· Very good communication (presentation) skills

How to Apply

Candidates who fulfil the above requirements can submit only application letter, updated curriculum vitae with names and addresses of up to 3 references can apply online VFE_vacancy@wvi.org Please make sure you mention the position Resource Mobilazation & Customer Service Officer in the subject line of your email application.

                  Women applicants are highly encouraged to apply!