Job Expired
Customer Service and Sales Manager
British Council
Business
Marketing Management
Addis Ababa
3 years
1 Position
2024-05-02
to
2024-05-14
Marketing
Contract
Share
Job Description
British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.
We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Requirments
Minimum requirements:
University Degree or degree-level (level 5 or above) qualification, and/or equivalent professional experience
At least three years’ experience in planning and implementing sales strategies, customer relationship management and managing and directing a sales team.
Desirable:
Customer Service Professional Qualification
Marketing Qualification
Knowledge of SAP, CRM
Contact Centre Management experience
Experience of using new technologies for service delivery
To lead the customer management and sales function in the delivery of Exams sales targets and KPIs. Furthermore, to motivate and foster a good team spirit that enables a high quality, efficient and positive experience for customers, clients, and stakeholders as per agreed Service Level Agreement.
Further Information
Pay Band – BRC-6-G
Salary: ETB 71,454.00 per month plus benefits
Contract Type – Two (2) Years Fixed Term Contract
Department: Exams
Location: Addis, Ethiopia
Language requirements: English level C1
Role holder must have existing rights to live and work in the country the role is based.
The Exams business units operate six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours
Closing Date – 14 May 2024 applications will close 23:59 West Africa Time
Please ensure you include a supporting statement that highlights your skills, knowledge, and experience. This information will be used in the shortlisting assessment.
How to Apply:
Applications to this role can only be considered when made through the Apply section of our careers website online by using THIS LINK.
Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Fields Of Study
Marketing
Related Jobs
about 5 hours left
Drongo Technology PLC
ERP Sales Specialist
Sales Specialist
Full Time
0 - 3 yrs
1 Position
Bachelor's Degree in Business, Sales, IT or in a related field of study with relevant work experience in ERP sales, B2B sales, or enterprise software solutions. Duties & Responsibilities: - Develop and execute effective sales strategies to promote DrongoERP to businesses across various industries. - Identify and engage potential clients, build strong relationships, and understand their business needs. - Conduct product demonstrations and presentations to showcase the benefits of our ERP solutions. - Work closely with the marketing and technical teams to tailor solutions that fit customer requirements. - Manage the full sales cycle, from lead generation and negotiation to closing deals. Required Skills: - Strong understanding of business processes and how ERP systems improve efficiency. - Excellent negotiation, presentation, and communication skills. - Ability to work independently, take initiative, and drive results. - Familiarity with CRM software and sales tracking tools is a plus.
about 5 hours left
Eco Real Estate
Sales Officer
Sales Officer
Full Time
1 - 3 yrs
3 Positions
Bachelor's Degree or Diploma in any field of study with relevant work experience Duties & Responsibilites: - Identify and pursue new sales opportunities to achieve company sales targets. - Maintain strong relationships with existing customers. - Monitor market trends, competitor activities, and customer needs. - Prepare daily, weekly, or monthly sales reports. Required Skills: - Friendly - Humble - Good persuasive skills - Fluent in English - Data management skills - Proficient in social media - Previous experience in real estate sales
about 5 hours left
Minaye PLC
Showrooms Sales
Sales Officer
Full Time
0 - 1 yrs
5 Positions
Bachelor's Degree in a related field of study with relevant work experience Duties & Responsibilites: - Assisting customers in selecting the right furniture products to meet their needs. - Providing excellent customer service and ensuring a positive shopping experience. - Achieving sales targets and contributing to the growth of the showrooms. - Maintaining showroom cleanliness and product displays. - Building strong relationships with customers and promoting brand loyalty.
about 5 hours left
Intrinsic Consultancy PLC
Market Research & Business Development Analyst
Market Researcher
Full Time
2 yrs
1 Position
Bachelor’s degree in Business, Economics, Marketing, Development Studies or in a related field of study with relevant work experience in market research, business development, consulting, or strategy. Duties & Responsibilities: - Conduct market entry research and sectoral analyses for both internal use and client-facing advisory projects. - Develop innovative project ideas to explore new business opportunities and drive growth. - Identify and evaluate business and investment opportunities across sectors and regions. - Perform competitor benchmarking, trend mapping, customer segmentation, and stakeholder mapping. - Contribute to the development of research reports, client presentations, strategic briefs, and proposals. Required Skills: - Proven ability to synthesize complex data into actionable insights and business recommendations. - Strong understanding of Private Sector Development - Strong written and verbal communication skills in English.
5 days left
ETERA
Social Media Marketing Manager
Social Media Manager
Part Time
0 - 3 yrs
1 Position
Bachelor's Degree in a related field of study with relevant work experience Employment Type: Part Time Duties & Responsibilities: - Developing Social Media Strategies: Creating and implementing plans to increase brand awareness and engagement. - Content Creation & Management: Crafting compelling posts, videos, and graphics tailored to different platforms. - Analytics & Performance Tracking: Monitoring key metrics to assess campaign effectiveness and optimize strategies. - Trend Monitoring: Staying updated on social media trends, tools, and best practices. - Advertising & Promotions: Managing paid campaigns to boost visibility and conversions.
10 days left
Grace Chemicals Material Manufacturing
Market Research and Analysis Expert
Market Researcher
Full Time
5 - 7 yrs
1 Position
Master's or Bachelor's Degree in Market Research, business, Economics, Statistics, Busines Administration, Data Science or in a related field of study with relevant work experience in market research or data analysis, out of which 2-3 years in a leadership or management role Key Responsibilities: - Lead and manage market research initiatives to support business decisions. - Collect and analyze data on industry trends, customer preferences, and competitors. - Translate research findings into actionable business insights. - Collaborate with marketing, sales, and product teams to align research with business goals. - Prepare reports and presentations to communicate insights to stakeholders. Skills & Competencies: - Leadership & Team Management - Research Methodology & Data Analysis - Strategic Thinking & Insight Generation - Communication & Presentation Skills - Project Management & Organization