Documentation officer will be responsible for assisting in all customer care Department activities and is required to contribute enhancement of department performance.

Main responsibilities and duties: -

• Monitor vessel schedule daily in order to control documentation delivery in due time to customers.

• Handle e-documentation process and promote usage of CMA CGM online platform towards customers.

• Perform group required compliance check prior BL release to customers.

• Release originals or waybills and arrange telex release as per customer request.

• Complete export call closure with Djibouti and other agency departments involved.

• Add charges for extra services, print additional related invoices and distribute to customers.

• Support any agency in CMA CGM network as well as CMA CGM departments with requests related to service delivery and customs regulations.

• Ensure proper monitoring of work performed and fill related reporting requests

• Complete all tasks related to service delivery for CMA CGM in Ethiopia as per group expectations and requests.

Department: - Customer care

Location: - Addis Ababa

Employment type: - long term contract

Reports to: Customer care Manager 

Job Requirements

Educational background: -

• BA degree in Management, Marketing management and related fields.

Job requirement: -

• 2-5 years of work experience.

• Commendable persuasive skills.

• Professional qualifications in customer handling and satisfaction is desirable

How to Apply

Interested and qualified applicants can apply using email: ADD.TKHAILE@cma-cgm.com

N.B write the job title on the subject line of your email