Job Expired
Guest Service Agent
Best Western Plus Pearl Addis
Hospitality
Hospitality Management
Addis Ababa
2 years
1 Position
2024-02-28
to
2024-03-05
Secretarial & Office Management
Full Time
Share
Job Description
· Must maintain composure and objectivity under pressure.
· Review guest arrival lists to offer a warm greeting.
· Prepare a proper list after gathering the arrival and check-in information of all the guests.
· Attend to inquiries requested by the guests regarding facilities provided and everything else.
· Check if adequate welcome amenities are available for everyone whose arrival is on the list.
· Attend to VIPs (Very Important Persons) with more attention and hospitality.
· Maintain a polite and humble personality while attending to the guests.
· Provide a detailed description of all the information that can be potentially asked for along with the documents needed.
· Register guests and assign rooms. Accommodates special requests whenever possible.
· Assists in pre-registering and blocking of rooms for reservation.
· Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
· Knows room locations, types of rooms available, and room rates.
· Must be sales-minded.
Job Requirements
· Must possess work experience in the field for at least 2+ years and knowledge in opera is a plus.
· Should be holding a BA Degree or Diploma in Front Office Management or related hospitality areas.
· Should be fluent in English communication and with another international language is advantages.
· An outspoken extrovert person will be given preference.
· Must comply with the standards set by the hospitality industry on professional grounds.
· Must portray professional behavior while at work.
· Ability to convey information and ideas clearly.
· Must maintain composure and objectivity under pressure.
How to Apply
Submit your CVs via email: hr@bwppearladdis.com
Fields Of Study
Secretarial & Office Management
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