Job Expired
Deputy Manager-Operations
VFS Global
Business
Marketing Management
Addis Ababa
5 years - 6 years
1 Position
2024-02-08
to
2024-02-12
Marketing
Tourism and Hotel Management
Full Time
Share
Job Description
Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.
We invite qualified applicants for the position of Deputy Manager-Operations at one of our clients VFS Global Services Pvt. Ltd.
Purpose of the role
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
To ensure implementation of new process roll outs or changes.
Duties and Responsibilities:
The Deputy Manager-Operations is Responsible for:
Manage all day to day activities (Administrative and functional conducted at the Visa Application Center which involves:
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
Ensure regular Error Monitoring:-to monitor track and reduce the number of errors every month, with in acceptable limits
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/processes, required to be complied with, from an organizational & ISO perspective.
Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards
Ensure no penalties are incurred and monitor, track and maintain internal errors.
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
Provide assistance to staff when needed and handle applicant/customer escalations
Liaise with various support functions to handle team related queries
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
Manage VAC productivity and VAC security (Physical & data)
Mentor the team on a regular basis, thereby ensuring a successor is created for the position-assist Manager/Unit Manager in Succession planning
Job Requirements
Qualification, Experience & knowledge requirment
Education:
Degree/MBA in Tourism, Marketing or any Social Science field
Experience:
5-6 years' of experience preferably in Travel and Tourism or Service industry, has Customer handling service experience
Knowledge & Key Skills:-
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills
Competencies/Personal Attributes
Organizational CompetenciesEntrepreneurshipQuality & Service OrientationTeamwork & CollaborationDiversity SensitivityPersonal & Professional DevelopmentDelivering ResultsCommunicationFunctional CompetenciesGood Communication skills in English [Verbal & Written]Customer OrientationGood team playerProblem solving & Multitasking skillsInterpersonal SkillsSelf-Motivated and Self-DirectedConflict Management skillsAdditional RequirementsFluency in Local Language — Ability to read write and speak English, knowledge of an additional international language would be very helpful.
How to Apply
Those who are qualified can attach only Application Letter & CV through info@jobsinethiopia.net Clearly marking the Job Title “Deputy Manager-Operations ”
For additional Information you can call at +251115573987
Efficient Professionals willing to take giant stride along with the Group are invited to apply within 05 days after advertisement.
Only short listed candidates will be contacted.
Fields Of Study
Marketing
Tourism and Hotel Management
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