Job Expired

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Customer Relation Officer-call centre

Addis Finder Trading PLC

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Business

Business Administration

Addis Ababa

1 Position

2024-01-31

to

2024-02-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

12th grade Senior Year

Part Time

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Job Description

Addis Finder Trading PLC is a private owned company engaged in Real Estate Property Marketing and Advertisement  sales, design consulting, and construction services.  We are inviting qualified applicants for the following positions with an exciting working opportunity We offer a collaborative environment, competitive compensation, and the chance to be part of a team that is building dreams, one brick at a time. Explore our open positions and submit your application today!

Job Purpose: Responsible for handling incoming customer calls, addressing inquiries, providing solutions, and ensuring a positive customer experience.

Duties and Responsibilities:

  •  Answer incoming customer calls professionally and courteously

  •  Address customer inquiries, complaints, and requests in a timely and efficient manner

  •  Provide accurate and complete information to resolve customer issues     

  •  Assist customers in navigating our products/services, placing orders, and resolving account-related issues.

  • Provide product information and troubleshooting guidance

  •  Demonstrate active listening skills and empathy when interacting with customers

  • Handle challenging customer situations with patience and professionalism

  •  Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction scores

  • Strive to consistently deliver high-quality service

  •  Accurately record and maintain customer information and interactions in the CRM system

  •     Update customer profiles and account details as needed

  •   Gather customer feedback on products, services, and the overall customer experience

  •   Report customer feedback and trends to the Customer Service Manager

  •   Identify opportunities for process improvement and share insights with the team

  •  Participate in training sessions and development programs to enhance customer service skills

  •   Work closely with other teams, such as Sales and Technical Support, to resolve customer issues and inquiries

  • Escalate complex or unresolved issues to the appropriate department

  •    Adhere to company policies, procedures, and call center guidelines

  • Maintain confidentiality of customer information.

Competencies and Professional skills required

  •  Excellent verbal communication skills and a clear and pleasant phone manner.

  •  Strong customer focus with a passion for providing exceptional service.

  • Ability to handle high call volumes and work under pressure.

  •  Proficient computer skills, including familiarity with CRM software and call center systems.

  •  Strong problem-solving skills and the ability to think on your feet.

  • Good time management and organizational abilities.

  • Adaptability and willingness to work in a flexible schedule, including weekends and holidays.

  •   Team player with a positive attitude.

Job Requirements

High school diploma or equivalent. Additional education or certifications in customer service area is a plus. 1/ 2 years of experience in a customer service or call center environment

How to Apply

Potential candidates who meet the requirements should apply only online through THIS LINK

Fields Of Study

12th grade Senior Year

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