• The ICT manager will ensure the ICT system in Concern Ethiopia is functioning smoothly and efficiently in compliance with the organizational strategy, policy and standards. Along with this they will spearhead all new ITC system rollouts and the research and development of new automated systems.

Main duties & Responsibilities:

Key Responsibilities:

• Provide strategic direction for ICT needs in the country programme

• Align ICT policies and procedures to international standards

• Ensure the organization derives maximum value for money from its ICT investment.

• Provide continuous and effective ICT solutions to the organization

• Keep abreast of current ICT technologies and standards and provide direction and advice based on knowledge and understanding of current technologies/ICT trends within the market.

• Ensure that all staff in the organization offices have adequate and appropriate ICT skills and equipment.

• Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures

• Play a lead role in terms of use and piloting of ICT solutions and contribute to regional and international ICT initiatives.

• Liaise with the ICT team in head office and the region to ensure that systems are accessible and running smoothly.

• Periodically update line managers and senior management team on developments in telecommunications issues in the country with a view to improving connectivity as well as reducing costs of connectivity

• Installation, configuration and maintenance of all communications equipment

Specific Responsibilities:

ICT Strategy and Policy:

• Implement ICT Strategy and Policy in Ethiopia

• Formulate and implement country ICT plans based on the Country Programme framework.

• Sensitize country staff on changes and improvements in technology

• Proactively understand the software needs of the country; manage and supervise the implementation through the use of contractors (where appropriate).

• Proactively understand the ICT needs of the communities served by the organisation and implement ICT systems used as instruments of development and for evaluating the impact of the organisation.

Server and Network Monitoring and Maintenance:

• Routine check-up of server functionality through monitoring, storage space and general health of the servers to ensure maximum uptime.

• Carry out other tasks on the servers through active directory delegation as deemed by the ICT department.

• Check Power backup systems including UPSs and inverter status and arrange replacements when necessary to ensure maximum uptime of the system.

• Protect the server and data (data security, virus scanning as per the organisation’s policies and guidelines) as part of routine preventive maintenance

• Carry out server backup/restore (as per the organisation’s policies and guidelines) - disaster recovery with the help of the regional and helpdesk ICT staff.

• Routine check of the condition of the network and propose necessary upgrades or changes to ensure efficiency.

• Maintain a log for server, network and general ICT problems.

Data Backup

• Ensure compliance in terms of data backup and storage.

• Monitor backup of users’ volume on the server disk at the end of every week. Ensure offsite backups are taken at least once a week.

Users Support / Capacity Building:

• Help users in day-to-day ICT problems such as logging into the network, printing to network printers, recovery of deleted files, monitor problems affecting server configuration files etc.

• Advise users and induct new users on ICT polices and guidelines including roll-out and sensitization to staff on ICT User Regulations. Gather feedback from the users on the policy and propose for changes/update.

• Coordinate various ICT training programmes for Concern Ethiopia staff.

• Provide technical support for the use of Concern’s corporate software such as Microsoft Dynamics Great Plains (GP) including installation, configuration, backup etc.

Monitoring Hardware Maintenance - Outsourcing

• Ensure hardware maintenance is renewed and any new hardware is included in maintenance contract once warranty period is over.

• Ensure hardware is maintained regularly and properly by service engineer.

Workstation maintenance by ensuring the following;

• Periodically check workstations, scanning hard disks ensuring virus protection as per Concern’s policies and guidelines.

• Keep contact with ICT department headquarters and outside ICT companies for necessary supplies and services.

Procure and document ICT inventory and networks

• Advice for the best sources of availability of various products and services as required by organisation’s purchasing standards.

• Maintain purchase registers for hardware and software procurements.

• Maintain IT inventory and update inventory list.

• Maintain inventory of all communications equipment including HF Radios (Codans), VHF radios, VSATs and Satellite phones.

• Update network documentation as per changes in the network.

• Manage the use of the organisation’s laptops, tablets, desktops, cameras, cell phones and multimedia including maintaining a logbook to record borrowing and returning of this equipment.

• All Concern’s Software is licensed centrally and ICT staff work using Ghost images where all standard software is included  

• Maintain asset register for all special additional licenses and schedule any appropriate renewals and additions with agreement with the IT department.

• Support electronic and IT equipment procurement processed at HQ with relevant Gov’t offices for importation process. 

Email Management

• Manage the email client system and ensure smooth functioning of email services on a cloud hosted platform with the other team members.

• Generate requests to create new user accounts and thereafter set up and configure mail client for the user.

• Ensure additions of joiners’ and removal of leavers’ accounts to the e-mail system based on directions from HR.

Projects

• Actively participate in regional and international software and other ICT initiatives.

• Spearhead ICT for Development activities in support of Concern Ethiopia’s development programmes

• Foster innovations within the Organisation through adoption of ICT to improve workflows and boost efficiency.

Other Tasks

• Evaluate emerging trends and technologies in the Organisation's context and present findings, recommendations and specifications through written reports & presentations.

• Participate in and as part of regional ICT network.

• Travel to Concern’s project sub-offices on a regular basis to audit the IT system there and support these offices in any IT related matters.

• Facilitate basic IT and network installation training for back staff at coordination offices and/or to the required country staffs.

• Insure the organization IT policy is followed at all the time and were necessary debrief on recommended and new policies.    

Responding to Emergencies:

• Participate and contribute as necessary towards Concern’s Emergency response as and when necessary

• Comply with Concern’s health, safety and security guidelines during emergencies
  

Gender:

• Demonstrate understanding of Concern Ethiopia’s Gender Equality Strategy.

• Contribute to ensuring that Concern Ethiopia is a place where men and women treated equally and with dignity and respect.

• Demonstrate gender equality awareness and gender sensitivity and an ability to integrate a gender equality perspective into tasks and activities.

Accountability

• In line with Concern’s commitments under the Core Humanitarian Standard (CHS): 

• actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E); 

• work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed; 

• Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities

Emergency response

• Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and the Ethiopia Programme is to respond, all staff are required

• to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

• Participate and contribute as necessary towards Concern’s Emergency response as and when necessary

• Comply with Concern’s health, safety and security guidelines during emergencies

Safeguarding:

• Be fully aware of Concern’s safeguarding policies and uphold the code of conduct, programme participant protection policy and all associated policies.

Job Requirements

Person specification:

• Computer science, ITC,MIS related filed

• 6 years of relevant experience with the first degree.

• 4 years of relevant experience plus post graduate degree.

• At least 3 years management experience. • NGO experience is a plus.

How to Apply

• Interested applicants should send their non-returnable CV and application letter outlining how their experience and education fit this vacancy through THIS LINK

• Please note that no need to submit your supporting documents at this stage. Concern will contact shortlisted candidates for the next step.

  What we Offer:

  • A competitive salary and benefit package

  • Excellent medical benefits (100% cover including dependents)

  • 20 days annual leave

  • 26 weeks maternity leave, 18weeks(unpaid) parental leave

  Concern Code of Conduct and its Associated Policies

  • Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide would be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

  • Women and people with disability are highly encouraged to apply