Role purpose:

• Perform high level transport network assurance, support, and fault management to achieve sets of interrelated KPIs such as MW Availability, Radio Access Network Availability, IP Network Availability.

• Perform a deep dive analysis into transport network performance and maintain diagnostic network performance tools.

• Deliver insights towards performance improvement and automated network solutions in the transmission domain in order to improve network availability and customer experience.

Key accountabilities and decision ownership:

• Play an active role in planning and design review across multiple transmission technologies including Microwave, Fiber/DWDM/GPON/OTN, VSAT in liaison with Engineering division.

• Developing MOPs/SOPs for Active Transport Network Elements (Optical Transport, IP Transport, MW, OSP/ISP) for implementation.

• Manage Vendors via governance meeting and follow ups to ensure performance standards are met.

• Serve as the first escalation point in the selected regions and immediate regional surroundings, for all critical network and transmission issues and initiatives.

• Facilitate network testing and acceptance – in coordination with planning and infrastructure teams for all transmission related network elements i.e., Optical Transport Network (DWDM), Routers, Microwave Systems, OSP/ISP fiber network.

• Maintain database accuracy & interact with other role players to ensure conformance to business & security principles

• Identify consistent and complex network service problems and provide suggestions for improvement initiatives including all IP, DWDM, MW, Fibre and dealing with the FLM vendor to reduce MTTR and 3rd parties’ issues.

• Support transmission engineers (both regional and centralized) for localization of performance network faults

• Interface between field level maintenance and second line maintenance in resolving complex faults.

• Perform proper preventive maintenance of all transport network elements and document results for all allocated sites and according to the maintenance regimes.

• Ensure all required operation and maintenance processes, procedures and routines are tracked and performed as per Service Level Agreements and assure continuous operational efficiency improvement for regions.

• Overall Tx/RAN local logs/trace route and analysis of log files.

• Track performance and meet with suppliers monthly to improve on delivery, support & MTTR including 3rd Parties (Ethio Telecom, EEP, Fiber maintenance contractors

• Design and update performance dashboards for regional use

• Performance analysis on the KPI degradation, utilization and packet loss and developing technical action plans for KPI improvement.

• Monitor Network performance to ensure network quality standards are adhered to as per the Service Level Agreements and Key performance Indicators and assure a continuous KPI and SLA improvement for the regions.

• Continually monitor and manage (where required) network related issues.  Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations. 

• Key lead in the yearly budgeting exercise to ensure that network operations requirements are fully catered for in line with the operational requirements.

• Serves as the key technical liaison officer on all access transport related issues primarily with Engineering and Deployment, by extension to the vendors [operations and deployment]

• Core competencies, knowledge and experience:

Business Competencies:

• Steers business performance by setting strategic goals

• Translates strategies into actionable plans for divisions

• Monitors performance metrics to determine the health of the business

• Understanding of Service Level Agreements

Core competencies, knowledge and experience:

Business Competencies:

•  Steers business performance by setting strategic goals.

• Translates strategies into actionable plans for divisions.

• Monitors performance metrics to determine the health of the business.

Understanding of Service Level Agreements

Creativity and Innovation

•  Coordinates the innovation governance process through stakeholder engagement and management of the innovation roadmap and project management.

• Drives the process of ideation both internally and externally by providing support through tools, techniques and processes.

• Drive automation of processes and systems

Critical Analysis and Solution Development

• Analytical thinker & solution oriented Resilient planning, evaluating statistics and raw data towards required outputs.

•   Culture and Change Champion, Supportive People Manager, Relationship Builder

•   Results Achiever, Operationally Astute

Working with Change

•  Ability to work in ever-changing technology environment and adapting to work in complex as well as stressful environment.

•   Identifies emerging technologies and best practice to define future architecture and evolution roadmap.

Project and Programme Management

•  Project Management and advanced Excel knowledge

• Responsible for project governance related to Network Operations

Working With Partners

•  Partners with Suppliers to develop and promote industry best practice in line with Safaricom goals.

Assurance and Optimization

• Defines requirements to improve monitoring and diagnosis framework and tools.

• Applies root cause analysis to complex data to identify the cause of serious incidents and performance issues.

• Conducts detailed analysis of Customer and Business impact of incidents.

• Defines standards and Key Performance Indicators for maintenance and response.

Implementation & Integration

•   Analyses all new implementation and integration activities in the roadmap to assess the potential impact on the business and customers.

• Defines implementation and integration objectives and quality criteria.

Functional Competencies:

•  Good knowledge & experience in the Microwave, Fiber, Router, Synchronization and Switches technologies.

• TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF, IP & TX architecture, IP & TX Protocols knowledge and application.

• IP Expert in Layer 1 to 4 of OSI stack and Standards in IEEE, ITU, MEF, Optical, RF

• Knowledge of various vendor tools such as NetAct-NFM-T, NFM-P, iMaster MAE

Job Requirement

Must have technical / professional qualifications:

•  Bachelor’s degree in Electrical and Electronics Engineering, Computer Engineering, Computer Science or Higher National Diploma in Electrical and Electronics Engineering, Computer Engineering, Computer Science

• 8 years’ experience with 3 years specialized role in a telecommunications environment –Involved in Transmission and IP Network operations, design, planning, installations /commissioning, and projects especially in the transmission field.

How to Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume. To apply  CLIK HERE

The closing date for receiving applications is Thursday, December 14, 2023