Background: 

• EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. Ethiochicken is an Ethiopian based company. 

Our Vision:

• Our vision is to provide one chicken per person per year through smallholder farmers.

Our Purpose:

• Our purpose is making farmers of Ethiopia healthier and wealthier.

Job Summary:

The Customer Experience Officer will be the voice of the customer responsible for identifying key pain points/opportunities across the end-to-end customer experience. This involves all aspects of data collection, analysis, reporting, and presentation to deliver customer insights and recommendations to maximize the company’s customer experience.

Duties and Responsibilities:

• Regular and relevant data collection regarding different aspects of the company’s customer experience  

• Prepare and present to senior management across departments regularly to help the company improve customers' experience 

• Identify and resolve data quality issues 

• Maintaining a database to enable long-term data keeping 

• Monitor the resolution of customer issues that arise during data collection and escalate significant issues to responsible parties. 

• Manage special projects related to key customer issues as recommended by senior management 

• Work closely with operation, sales, marketing, and distribution departments to help on improvement of services and products 

• Recruit, coach, and manage new joiners to Customer Insight and Innovation Team 

• Other responsibilities as assigned 

Job Requirements

Qualifications Required:

• BA Degree in Management, Economics, or a related field of study

• Tigrigna proficiency is advantageous 

 Experience:

• 0–1 years of work experience is required. 

How to Apply

APPLICATION INSTRUCTIONS

• Please title your application with the subject line: - "Customer Experience Officer “

• Only candidates meeting the required qualifications are invited to send their applications. CLIK HERE to apply

• Women are highly encouraged to apply!