Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.

We invite qualified applicants for the position of BO-AMS Engineer (Application Management Service) at one of our clients Huawei Technologies Ethiopia PLC.

The BO-AMS Engineer is Responsible for

• Perform routine tasks and changes required in the respective modules as per the rectifications and incidents restoration plan

• Software loading, configuration, integration, verification, and troubleshooting of production environment or lab/test environment

• Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs & SLA requirements

• Provide support for the alarms generated in monitoring tools

• On time generation of defined reports and adhoc basis

• Timely interactions with the teams working on the issues to avoid any delays impacting SLA

• Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix

• Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer

• Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.

• Provide regular updates on high priority problems in timescales agreed with the business

• Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved

• Review and assessment of technical solution for major change. Evaluate impact of change from a solutions point of view

• Apply approved solutions in line with agreed timeline to implement

• Design technical solution ,i.e. capacity  monitoring,  system maintenance solution to improve operation effectiveness and efficiency;

• Provide work wise periodic status report to BO lead / PM (weekly, monthly)

• Available to work on urgent situations and on call basis during emergency (including holidays)

• Validating and maintaining the Known Error Database (KEDB) for Mobile Money System

• Update and maintain data used for reporting on technical and service capabilities

Required: 02 (Two)

Job Requirements

Project Experience

• 3-5 year of work experience, Mobile Money or Fintech industry experience is highly recommended

Skills or Certificate Requirements

• Good knowledge on Database, Linux, SQL and common software products like Mobile Money solution, telecom BSS system etc.

• Good ITIL Knowledge

• Strong analytical and problem solving skills

• Excellent Troubleshooting skills

Education and Major requirements

• Bachelor Degree in ECE/Computer Science/ or related fields.

• Effective communication and time management skill

• Ability to maintain a good working relationship with the customers

Language Skill: 

•  English Language Proficiency is Mandatory

How to Apply

Those who are qualified can attach only Application Letter & CV through or info@jobsinethiopia.net clearly marking the Job Title “BO-AMS Engineer”

Efficient Professionals willing to take giant stride along with the Group are invited to apply within 10 days after advertisement.

For additional Information you can call at  +251 11 557 39 87

Only short listed candidates will be contacted.

Please do not apply more than once for a single vacancy.