The Organization

Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

The Opportunity

The Integrated Service Centre Coordinator provides technical and administrative support to the Adama Industrial Park Welcome Centre. He/she welcomes and provides information, info pack with 50birr mobile airtime through recording on hardcopies and data base/kobo for the newly recruited AIP workers, manage ICT corner, organize events, workshop, training, orientation, to promote WC/ISC and raise awareness of FFW and surrounding community on gender, SRH, MHM and host visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the project targeted community surrounding Adama industrial park.

Accountabilities and Main Work Activities

Plan has a performance management and accountability matrix SOP. Every position holder is expected to adhere to the SOP and review and review her/his responsibility against the accountability matrix.

Welcoming and orientating newly recruited female factory workers   (30%)

• Coordinates with recruiters on how to portray information to the newly recruited workers at the centre and deliver information (soft or hard) to the workers.

• Provides information to recruited and prospective workers on the industrial park at the Welcome Centre

• Updates the WWA staff on new developments on information packet and centre-related activities on weekly, biweekly, monthly and quarterly basis as required

• Plans for information dissemination and centre based orientations to in consultation with the Communications Manager/Specialist

• Implements updated information displays and designs at the centre

• Maintains orientation and information sharing statistics and creates daily reports  (will also share a compiled report on weekly, monthly and quarterly)  

• Assists with the field level recruiters and screeners training and provides information on what to focus in the training related to information sharing to workers

• Stays up-to-date on general industrial park worker- related policies and procedures regarding recruitment schedules, requirements, work ethics, work hours, dress codes, do’s and don’ts, etc

Managing WWA data base system for newly visited HIP workers (30%)

• Maintains accurate information regarding the age, gender, community of origin etc of the recruited workers who have received the information pack (it could be print outs or videos etc).

• Share report from the data base when needed

• Update the data base on quarterly time frame

• Provides information to recruited and prospective workers on the industrial park at the Welcome Centre

• Connects drop-in job seekers to the relevant department/centre at the Industrial Park by providing accurate information

Report (15%)

• Prepare and share weekly report to the Technical Coordinator

• Prepare monthly report for the purpose of PIR

• Prepare and share donor quarter report on time

• Prepare and share annual donor report 

Field Support, Gap fill and Capacity Building (25%)

• Support actively on the engagement of WWA activities : rapid assessments, operational setup  and different studies etc.

• Provide gap filling at other WWA implementation areas or IPs .

• Travel to other WWA implementation areas for technical support .

• Support effectively in the WWA annual work plan and team building  exercise

• Take part and contribute to the identification, assessment, capacity building & support, monitoring and coordination of partners or small business

• Perform any other relevant assignments given by the supervisor

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

• Understand and put into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC).

• Ensure that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day to day work.

• Ensure that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Job Requirements

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• Bachelor's degree or equivalent in Mass Communication, Journalism & Literature, Psychology, ICT/IT, Public Health/Nursing, Social work, Sociology, Community Development & Leadership and Other Relevant Social Science fields. 

• Five years of experience in welcome center and/or related experience. Preferably, Female applicants are highly encourage.

• Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.

• Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.

• Proven ability to prepare clear, concise reports with graphics; extraordinary attention to detail

• Demonstrated ability in management, analysis, and processing of data to inform project planning and M&E

• Ability to gather feedback from workers that will be used to as an input to improve the welcome centre and informational materials and displays.

• Ability to interpret and implement various feedback and comments received at the centre to the needs of the industry park workers

• Ability to listen, understand and research issues for industrial park workers. 
  Ability to plan, organize and coordinate work assignments in consultation with the field team.

• Ability to work independently and be a team player

• Ability to document, archive, and share information

• Ability to establish and maintain effective working relationships with staff members and the industrial park community.

• The ability to multi-task and work under pressure.

• Ability to operate in an interactive, fast-paced, culturally diverse environment

• Accomplish other duties as assigned by her/his line manager

Languages required:

• Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and Afan Oromo languages in all skills (speaking, listening, reading and writing).

Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organization by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together

We succeed by working effectively with others, inside and outside the organization, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programs and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

How to Apply

The closing date for the application is November 19, 2023. Qualified candidates should submit their application with the links provided below. CLIK HERE

This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia.

Please note that: 

• Only Shortlisted candidates will be contacted.

• We are not accepting CVs that are not sent through the indicated links.

• Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

• Female candidates are highly encouraged to Apply

More information about Plan International can be found on http:// plan-international.org

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.

As an international child centered community development organisation, Plan International is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.