About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia's most vulnerable communities. Moving beyond emergency response, CRS' disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS's humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes equality and inclusion, and mitigates the impact of COVID-19.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.

Job Title:                        Human Resources Officer

Band:                              VII

Required number:        One

Department:                 Operations

Employment Term:      Indefinite Term

Reports To:                   Senior HR Officer-Compensation & Benefits

Country/Location:       CRS Ethiopia/Addis Ababa

Job Summary:

You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality service to address HR programs, services and operations needs in all the areas of staff benefits and wellness programs, compensation administration, employee relations, immigration, policies and general HR records management.

Roles and Key Responsibilities:

• Day to day management of staff benefits and wellness programs including medical scheme, personal accident, and life insurance covers including enrollment and removal of staff and beneficiaries in line with policies and procedures.

• Support the benefits enrollment process for employees including updates, enrollment communications, training and audit of enrollment data.

• In support of the Sr. HR Officer, serve as a contact for claims (medical, life, group, pension) and process and resolve related questions and issues.

• Update and maintain the HRIS system and personnel records with benefits and compensation related data, and other HR related communications and documents. 

• Maintain up to date employment benefits tracking records and provide support on analytical reports on HR related data, metrics, and trends to support in decision-making and related reports.

• Oversee management of employee services such as: monthly airtime, bank loan facilities and staff wellbeing initiatives,

• Support payroll activities, salary and benefits market review/surveys and data management.

• Liaise with Finance and insurance company to track and ensure benefits related payments are processed on a timely manner.

• Help coordinate and support HR processes, activities and service delivery including regular field visits to ensure timely response to HR needs and improved cohesion between field staff and main office.

• Provide back-up support for HR team in performance of HR generalist duties with regards to the overall management of HR programs and services in the CP.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.  

• Integrity

• Continuous Improvement & Innovation

• Builds Relationships

• Develops Talent

• Strategic Mindset

• Accountability & Stewardship

Job Requirements

Typical Background, Experience & Requirements:

Basic Qualifications

• Bachelor’s degree in social sciences, HR Management or Business Administration strongly preferred or equivalent relevant experience with completion of HR certification or courses.

• Minimum Four years’ work experience in HR, preferably with an International or local NGO and good knowledge or HR best practices and standards.

• Experience with and knowledge of employment laws, regulations, policies, principles, concepts and practices.  Good understanding of the local labor law.

• Experience using MS Windows AND MS Office Packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS

• Supervisory experience would be a plus.

• Demonstrated commitment to respect, equity, diversity and inclusion including gender equality.

Personal Skills & Abilities

• Strong relations management abilities.  Ability to relate with people at all levels internally and externally.  Strategic in how you approach each relationship.

• Strong customer service ethic and abilities

• Very good planning, coordinating and organizing skills.

• Ability to maintain confidential information.

• Proactive, resourceful, solutions-oriented and results-oriented

• Excellent communication and interpersonal skills

Required Languages – English

Travel Required: Up to 20% of the time to sub/field offices.

How to Apply

You should fill the application form through this link: You should fill the application form through this link: CLICK HERE and attach your up-to-date CV on / before the application deadline November 13, 2023. You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

** Qualified women & persons with disability are highly encouraged to apply**

CRS is an Equal Opportunity Employer